Customer Service Medical Billing Representative
NYU Langone Health
Boynton Beach
08.2025 - Current
- Provided front-line customer support to patients and insurance representatives regarding billing inquiries, account balances, and payment status.
- Reviewed patient accounts to explain charges, insurance coverage, and payment responsibilities in a clear and professional manner.
- Assisted with resolving basic billing issues by documenting concerns and routing complex cases to appropriate departments.
- Verified patient demographic and insurance information to ensure accurate account records.
- Processed payments and set up payment arrangements in accordance with organizational policies.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information.