Robynne Brooks
Miami,FL
Summary
Detail-oriented Title Clerk with proven expertise at Audi Colorado Springs in title processing and legal compliance. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in data entry and maintaining accuracy, I successfully expedited title transfers, improving workflow efficiency and client relationships.
Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for Automotive titles.
Overview
10
10
years of professional experience
Work History
Title Clerk, Biller, Inventory Clerk
Audi Colorado Springs
06.2021 - 09.2024
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Collaborated with IT department to upgrade inventory management software, enhancing feature set and usability.
- Delivered consistent results under tight deadlines, demonstrating a strong work ethic and commitment to departmental success.
- Maintained up-to-date knowledge of state regulations to ensure compliance in all automotive transactions.
- Supported sales team by promptly generating accurate quotes for potential clients interested in purchasing vehicles.
- Reduced late payments through proactive follow-ups on outstanding invoices, resulting in improved cash flow for the dealership.
- Enabled seamless transitions during staff changes by maintaining comprehensive documentation of billing procedures.
- Collaborated closely with other departments to resolve transaction-related issues, improving overall customer service experience.
- Adapted quickly to software updates and new technologies, ensuring uninterrupted workflow within the automotive billing department.
- Enhanced interdepartmental communication, fostering better collaboration between the sales and finance teams.
- Managed high volume of paperwork, ensuring accuracy and timeliness in processing vehicle registrations and title transfers.
Title Clerk
Ginn Motor Company
06.2014 - 06.2021
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Collected taxes and fees, submitted payments and issued receipts.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
Education
High School Diploma -
Mabel Park State High School
Queensland, AustraliaSkills
- Title processing
- File management
- Accuracy and precision
- Title research
- Legal compliance
- Loan documentation
- Title examination
- Data entry
- Attention to detail
- Excellent communication
- Multitasking
- Verification
- CDK & Automate proficient
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Critical thinking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Detail-oriented
- Relationship building
- Administrative skills
- Computer proficiency
- Analytical thinking
- Client confidentiality
Languages
English
Native or Bilingual
Timeline
Title Clerk, Biller, Inventory Clerk
Audi Colorado Springs
06.2021 - 09.2024
Title Clerk
Ginn Motor Company
06.2014 - 06.2021
High School Diploma -
Mabel Park State High School
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