Robynne Mcmillan
Baldwyn,MS
Summary
Performance-driving leader adept at aligning cross-departmental objectives to facilitate high-quality, on-time productions and long-term customer loyalty. Creative and innovative problem-solver exercises key strengths in workflow optimization, process re-engineering and strategic scheduling techniques. Offers track record of delivering superior-quality results for industry-leading publication conglomerates.
Overview
4
4
years of professional experience
Work History
Social Media Manager/Cashier/Barista
Twisted Nutrition
02.2022 - Current
- Developed and executed social media marketing strategies on social media accounts: Instagram and Facebook, using Canva
- Analyzed our customer's needs and created engaging social media posts
- Increased Instagram engagement and overall aesthetic, creating a cohesive media display (first post beginning May 25, 2022 – current)
- Maintained front-of-house operations, ensuring smooth wrinkle-free business management
- Kept a clean & well-organized work environment
- Provided customized attention and conversations to customers in a fast-paced environment
- Balanced bookkeeping responsibilities of a high-volume business.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
Sales Associate/Cashier
The Tin Roof
06.2021 - 12.2021
- Responsible for keeping the store clean, stocked, organized, & in order
- Responsible for daily operations: posting to social media accounts, drawer sales, filling orders, restocking, inventory
- Used Square to complete orders & reached out to customers to fulfill their needs.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Lead Barista
SoCo Grind
05.2020 - 04.2021
- Answered phone calls addressing customer orders and merchandise information; took care of in-house guests' first priority
- Evaluated current customer needs and concerns to recommend the optimal products
- Inventory control: determined our supplies and placed business orders to our wholesalers
- Keyholder (opened/closed)
- Created & perfected menu items
- Ensured 5-star customer service experience by demonstrating empathy and resolving problems swiftly.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
Education
Bachelor’s degree in marketing -
University of Mississippi – Tupelo Campus
General Studies Associate’s degree -
Northeast Mississippi Community College
Tishomingo County High School
Skills
- Quick Learner
- Creative
- Writing/Verbal skills
- Analytical Skills
- Sales
- Hospitality
- Teamwork
- Canva
- Problem Solving
- Adaptability
- Self-motivated
- Leadership Oriented
- Multi-tasker
- Organized
- Customer Oriented
- Brand Promotion
- Audience Analysis
References
- Madalyn Bronson, Store Manager, SoCo Grind, (936) 707-1342
- Talissa McClellan, Store Manager, Twisted Nutrition, (662) 340-0958
Timeline
Social Media Manager/Cashier/Barista
Twisted Nutrition
02.2022 - Current
Sales Associate/Cashier
The Tin Roof
06.2021 - 12.2021
Lead Barista
SoCo Grind
05.2020 - 04.2021
Bachelor’s degree in marketing -
University of Mississippi – Tupelo Campus
General Studies Associate’s degree -
Northeast Mississippi Community College
Tishomingo County High School