Ronald Clanton
Churubusco,NY
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
31
31
years of professional experience
Work History
Store Manager
IGA
06.2022 - 10.2023
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Clerk
Jug Store
09.2021 - 06.2022
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Store Manager Trainee
Dollar General
11.2020 - 05.2021
- Increased store sales by implementing effective merchandising strategies and creating eye-catching displays.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored daily store operations to ensure compliance with company policies, safety regulations, and government guidelines.
- Maintained a clean and visually appealing store environment that facilitated an enjoyable shopping experience for customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Automotive Technician
Della Toyota Plattsburgh
10.2019 - 08.2020
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Automotive Technician
Garvey Hyundai North
10.2017 - 10.2019
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Cashier Team Lead
Advanced Auto Parts
04.2017 - 10.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Grocery Manager
Kroger
12.2004 - 02.2017
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Reduced employee turnover with effective training programs and supportive management practices.
- Improved overall sales by identifying market trends and optimizing product selection.
Overnight Support Manager
Walmart
03.2001 - 10.2004
- Improved team efficiency by implementing streamlined scheduling and task delegation processes.
- Enhanced employee morale through regular performance evaluations, feedback sessions, and recognition of achievements.
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
- Ensured smooth store operations during overnight shifts by effectively managing personnel and resources.
Sr. Assistant Manager
L&L Management
09.1998 - 02.2001
- Increased team productivity by implementing streamlined processes and procedures.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Spearheaded the adoption of new technologies to improve overall operations and efficiency.
Sales Route
Flowers, Inc
04.1998 - 08.1998
- Increased sales revenue by establishing and maintaining strong relationships with key accounts.
- Ensured timely delivery of products by coordinating efficient routing schedules and adapting to unexpected changes in daily plans.
General Manager
RTM Inc.
12.1992 - 04.1998
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Sequoyah High School
Canton, GASkills
- Operations Management
- Store Merchandising
- Employee Training
- Attention to Detail
- Customer Service
- Inventory Management
- Cash Management
- Team Building and Leadership
Timeline
Store Manager
IGA
06.2022 - 10.2023
Clerk
Jug Store
09.2021 - 06.2022
Store Manager Trainee
Dollar General
11.2020 - 05.2021
Automotive Technician
Della Toyota Plattsburgh
10.2019 - 08.2020
Automotive Technician
Garvey Hyundai North
10.2017 - 10.2019
Cashier Team Lead
Advanced Auto Parts
04.2017 - 10.2017
Grocery Manager
Kroger
12.2004 - 02.2017
Overnight Support Manager
Walmart
03.2001 - 10.2004
Sr. Assistant Manager
L&L Management
09.1998 - 02.2001
Sales Route
Flowers, Inc
04.1998 - 08.1998
General Manager
RTM Inc.
12.1992 - 04.1998
High School Diploma -
Sequoyah High School
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