Rocco Barker
Round Rock,Texas
Summary
Proven Data Entry Clerk and Customer Service Specialist with a track record of enhancing data security and customer satisfaction at Natera. Skilled in administrative support and client relationship management, achieving 100% accuracy in data entries and exceeding service standards. Expert in complaint resolution and document processing committed to maintaining data integrity and fostering positive customer relations.
Overview
14
14
years of professional experience
Work History
Data Entry Clerk
Natera
10.2022 - 09.2024
- Assured data security by setting up efficient backup systems that minimized incidents of data loss in cases of system crashes.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Liaised with various concerned parties in correcting all discrepancies in gathered data, maintaining 100% accuracy in all data entries into the company’s databases.
- Followed established procedures to enter and process data correctly.
- Maintained files, records, and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Updated and maintained customer information, documents and records.
Customer Service Specialist
Expedia Group
03.2020 - 10.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Complied with call center quality standards by maintaining accuracy and speed.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer requests for products, services, and company information.
Shipping Clerk and Customer Service Associate
Austin Surplus Industrial
11.2010 - 03.2020
- Actively listened to customers, handled concerns quickly, and escalated major issues as lead.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records..
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained staff on operating procedures and company services.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
East Hardy High School
Baker, West Virginia06-2002
Skills
- Account updating
- Administrative support specialist
- Client relationship management
- Collecting information
- Complaint resolution
- CRM Tools such as Salesforce
- Customer satisfaction
- Document processing
- Escalation management
- Inbound Outbound Call Center
Timeline
Data Entry Clerk
Natera
10.2022 - 09.2024
Customer Service Specialist
Expedia Group
03.2020 - 10.2022
Shipping Clerk and Customer Service Associate
Austin Surplus Industrial
11.2010 - 03.2020
High School Diploma -
East Hardy High School
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