Summary
Overview
Work History
Education
Skills
Timeline
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Rocco Cortale

Wilmington ,DE

Summary

Proven hospitality professional with a track record of enhancing guest experiences at Fellinis Cafe through exceptional customer service and strong work ethic. Skilled in high-volume dining and cash handling, consistently ensuring order accuracy and cleanliness standards. Demonstrated ability to improve productivity by mastering menu memorization and fostering team collaboration.

Overview

3
3
years of professional experience

Work History

Server

Fellinis Cafe
09.2023 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Difebos Rehobeth
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Busser/food Runner

Limoncello Restorante
11.2021 - 04.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

Associates - Business Administration Transfer

Delaware Technical Community College
Wilmington Delaware

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Order Accuracy
  • Supply Restocking
  • Table Bussing
  • Allergy awareness
  • Table Setting

Timeline

Server

Difebos Rehobeth
04.2024 - 08.2024

Server

Fellinis Cafe
09.2023 - Current

Busser/food Runner

Limoncello Restorante
11.2021 - 04.2023

Associates - Business Administration Transfer

Delaware Technical Community College

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Rocco Cortale