Rocco De Nardo
Batavia,IL
Summary
Detail-oriented Manual Machinist skilled in precision measuring and machinery maintenance. Enhance operational efficiency and support staff development to achieve project goals. Interprets technical drawings and communicates effectively to ensure client satisfaction.
Overview
34
34
years of professional experience
Work History
Manual Machinist
Beam Alpha
08.2025 - 06.2026
- Read and analyze technical drawings,schematics, and work orders to plan the sequence of operations
- Set up and run manual machines, such as lathes, milling machines, drill presses and grinders
- Prepared materials by mounting, aligning, and securing raw components and tools in the workspace. such as mounting, aligning, securing raw materials,workplaces, and cutting tools
- Inspect finished components using precision measuring instruments like micrometers, and calipers
- Conducted routine maintenance on shop equipment, including cleaning, calibration, and light repairs to maintain optimal performance.
Project Manager
FCI Downers Grove
04.2025 - 06.2025
- Collaborated with sales, operations, and marketing teams to align sales efforts with developed and internet leads, enhancing campaign effectiveness.
- Delivered engaging sales presentations to prospective customers, highlighting product features and benefits. to prospective customers.
- Conducted regular meetings with new clients to evaluate service satisfaction and generate strong referrals.
- Monitored contract calendars for prospects and prepared status reports on leads to inform sales strategy.
- Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and outside sales.
- Maintain current list of all prospects in electronic database as specified by
- Participate in trade associations, trade shows and assist in other promotional efforts.
- Enhance and maintain business development skills through participation in a variety of training programs as assigned.
- Provided hands-on assistance for correcting complicated repairs, and troubleshooting
Project Manager
Ultimate Home Services
04.2019 - 09.2024
- Maintained client relations through inspections and job site supervision; addressed customer service issues, troubleshot concerns, and provided recommendations.
- Represented field operations to established clients and worked to control customer perceptions by reinforcing positive relationships
- Conducted regular meetings with new clients to gather feedback on services to assess level of satisfaction with services and to develop a list of strong referrals
- Provided hands-on assistance in correcting complex repairs and troubleshooting issues, enhancing client satisfaction.
- Measured flooring and detailed scope of work, ensuring clarity for client expectations.
Pro Service Manager
Floor And Decor
Aurora, IL
06.2016 - 02.2019
- Collaborated with sales, operations, and marketing departments to target developed and internet leads, and developed campaigns to enhance sales effectiveness.
- Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and outside sales.
- Delivered sales presentations to prospective customers.
- Followed up on referrals and self-generated leads to identify buyer influences and timing; monitored prospects' contract calendars, and reported on lead status.
- Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals.
- Maintain current list of all prospects in electronic database as specified by company.
- Participate in trade associations, trade shows and assist in other promotional efforts.
- Enhance and maintain business development skills through participation in a variety of training programs as assigned.
Wood Department Manager
Floor And Deco
03.2017 - 06.2018
- Communicate pricing and/or inventory issues to the senior team Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position, Maintain reports.
- Profit and loss statements (Prepared profit and loss statements to assess financial performance.)
- Compiled category performance reports to identify sales trends and inform merchandising decisions.
- Generated Business Analysis Tool Reports for data-driven insights.
- Conducted store purchase order analysis to optimize inventory management.
- Developed store price change reports to align pricing strategies with market trends.
- Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
- Trained, developed, and supervised store associates.
- Conduct weekly competitive shops.
Warranty Coordinator
Advantage Contractors Solutions
Elgin, IL
01.2015 - 01.2017
- Maintained client relations through thorough pre and post inspections to ensure satisfaction.
- Supervised job site operations and inspected customer service issues to uphold standards.
- Represented field operations to established clients and worked to control customer perceptions by reinforcing positive relationships
- Assisted in correcting complicated repairs and troubleshooting to enhance service quality.
Installer & Service Tech
Advantage Contractors Solutions
Elgin, IL
01.2013 - 01.2015
- Serviced and repaired flooring, ensuring quality standards at various job sites
- Corrected repairs and troubleshot floor issues to restore functionality
- Inspected and assessed customer service issues, providing effective solutions
- Install wood flooring and Laminate/ Vinyl flooring on job sites
Remodeling and construction foreman
DeNardo Designs and Remodeling
Oswego, IL
01.2011 - 01.2013
- Provided hands-on support for custom installations and complex repairs, ensuring quality and timely project completion.
- Performed maintenance on most mechanical systems, ensuring proper functionality., corrected any structural issues, replaced windows, siding, plumbing, roofing, electrical services, added additions, and replaced most interior and exterior amenities
- Implemented changes in working conditions to improve production methods and increase efficiency of the installation crews.
- Assisted sales with material specifications, installation methods, estimating, account maintenance, and customer service to enhance project delivery.
- Represented field operations to clients, reinforcing positive relationships to maintain customer satisfaction and loyalty.
CUSTOMER SERVICE SUPERVISOR
Riteway Tile and Carpet
Bolingbrook, IL
01.2004 - 01.2011
- Supervised job site, inspected customer service issues, troubleshot concerns, and recommended solutions
- Inspected customer service issues to identify and address concerns effectively
- Maintained client relations through proactive pre and post inspections.
- Provided hands on assistance for custom installations, correcting complicated repairs, and troubleshooting
- Represented field operations to established clients and worked to control customer perceptions by reinforcing positive relationships
- Repaired and inspected flooring materials to ensure quality and safety standards. wood flooring, ceramic tile and grout, VCT tile
Vice President & Owner
A & R, Inc
Batavia, IL
01.1992 - 01.2004
- Managed construction and remodeling company, overseeing operations, project execution, and business growth.
- Executed sales, marketing, networking, estimating, ordering, purchasing, cost analysis, forecasting, inventory control, consulting, and bookkeeping to drive profitability.
- Cultivated client relations through proactive pre and post inspections, ensuring client satisfaction and repeat business.
- Performed job site supervision, inspected all customer service issues, troubleshot concerns and made appropriate recommendations and decisions.
- Hired, fired, trained, and motivated all employees and subcontractors.
- Demonstrated advanced carpentry and installation skills in various construction projects.
Education
NWFA Advanced installation and sanding classes -
01-1996
NWFA Basic Installation and sanding classes -
01-1994
High school -
Skills
- Manual machining
- Machining processes
- Precision measuring
- Blueprint reading
- Machinery Maintenance
- Staff development
- Technical Sales
Timeline
Manual Machinist
Beam Alpha
08.2025 - 06.2026
Project Manager
FCI Downers Grove
04.2025 - 06.2025
Project Manager
Ultimate Home Services
04.2019 - 09.2024
Wood Department Manager
Floor And Deco
03.2017 - 06.2018
Pro Service Manager
Floor And Decor
06.2016 - 02.2019
Warranty Coordinator
Advantage Contractors Solutions
01.2015 - 01.2017
Installer & Service Tech
Advantage Contractors Solutions
01.2013 - 01.2015
Remodeling and construction foreman
DeNardo Designs and Remodeling
01.2011 - 01.2013
CUSTOMER SERVICE SUPERVISOR
Riteway Tile and Carpet
01.2004 - 01.2011
Vice President & Owner
A & R, Inc
01.1992 - 01.2004