Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rocco Garvey

South Weber,UT

Summary

Highly-motivated with a desire to take on new challenges. Dependable, adaptable and exceptional customer service skills. Works efficiently unsupervised, quickly mastering new skills with a history of meeting company expectations. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Artisan Baker

Harmon's Grocery Store
Roy, UT
03.2023 - Current
  • Recognized by management for providing exceptional customer service.
  • Attending to customer complaints, needs and questions throughout the day, either face-to-face or over the phone.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests, answered questions to improve satisfaction.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Vivint Sales Representative

Vivint Home Security
San Francisco, CA
05.2022 - 08.2022
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Researched competitors' products, prices, and sales techniques.
  • Negotiated pricing contracts with customers to maximize profits.
  • Attended industry events such as conferences, seminars.
  • Identified opportunities for cross-selling additional products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Reviewed monthly performance against targets set by management team.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Courtesy Clerk

Harmons Grocery Store
Roy, UT
08.2022 - 03.2023
  • Exceptional customer service.
  • Cleaning and maintaining the store’s premises.
  • Providing exceptional customer service.
  • Promptly responded to customer requests or complaints in an appropriate manner.
  • Courteous at all times.
  • Carried out special orders requested by customers promptly and efficiently.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.

Drive and Load

Harmons Grocery Store
Roy, UT
01.2021 - 05.2022
  • Received customer complaints and concerns courteously and followed up with appropriate action plan when necessary.
  • Assisted with loading and unloading freight when necessary.
  • Adhered to company policies and procedures related to safety and security standards.
  • Monitored stock levels and reported low inventory issues to supervisor for restocking purposes.

Education

High School Diploma -

Northridge High School
Layton, UT
01-2023

Skills

  • Flexible and Adaptable
  • Cultural Awareness
  • Organization and Time Management
  • Problem Resolution
  • Multitasking
  • Decision-Making
  • Dependable
  • Sales
  • Excellent customer service
  • Work great with others

Accomplishments

  • Employee of the month.
  • 3.5 GPA
  • Multiple promotions
  • Assistant lead artisan baker

Certification

  • Foundations of Project Management
  • Food handler permit

Timeline

Artisan Baker

Harmon's Grocery Store
03.2023 - Current

Courtesy Clerk

Harmons Grocery Store
08.2022 - 03.2023

Vivint Sales Representative

Vivint Home Security
05.2022 - 08.2022

Drive and Load

Harmons Grocery Store
01.2021 - 05.2022

High School Diploma -

Northridge High School

Similar Profiles

CREATE PROFILE