Rocco Gigante
Schenectady
Summary
Dedicated Drum instructor and former retail partner with strong customer service skills, Creating positive experiences through effective communication and conflict resolution.
Overview
5
5
years of professional experience
Work History
Drum Instructor
Guitar Center
Albany, NY
12.2025 - Current
- Crafted personalized drum lesson plans aligned with individual student skill levels.
- Developed engaging instructional techniques to enhance student retention and enjoyment of learning.
- Assessed student progress through comprehensive evaluations and delivered constructive feedback for academic enhancement.
- Collaborated with store management to promote drum products and increase customer engagement during lessons.
Partner
Stewarts Shops
Latham, NY
07.2021 - 05.2026
- Led operational initiatives to enhance store performance and customer satisfaction.
- Developed and implemented training programs for staff to improve service efficiency.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Collaborated with marketing teams to create promotional strategies that increased foot traffic.
Education
Associate of Applied Science - Music Audio Technology
SUNY Schenectady
Schenectady, NY05-2024
Skills
- Marketing
- Customer Service
- Conflict Resolution
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Student motivation strategies
- Improvisation techniques
- Adaptive teaching methods
Timeline
Drum Instructor
Guitar Center
12.2025 - Current
Partner
Stewarts Shops
07.2021 - 05.2026
Associate of Applied Science - Music Audio Technology
SUNY Schenectady