Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rocco Pepper

Montoursville,PA

Summary

Offering proactive approach and passion for technology, ready to learn and grow in tech-driven environment. Brings ability to quickly grasp technical concepts and apply analytical skills to resolve issues efficiently. Ready to use and develop troubleshooting/ communication skills in this software engineer role.

Overview

2
2
years of professional experience

Work History

Technical Support Intern

Applied Research Laboratories
03.2025 - Current
  • Assisted users in troubleshooting hardware and software issues to enhance system functionality.
  • Documented technical support processes and solutions for knowledge base improvement.
  • Collaborated with team members to resolve customer inquiries efficiently and accurately.
  • Conducted software installations and updates, ensuring optimal performance of systems.

Assembly Line Worker

Pneudart
06.2023 - 08.2023
  • Operated assembly line machinery to produce high-quality products efficiently.
  • Maintained organized workstation to ensure safety and compliance with regulations.
  • Inspected finished products for quality assurance, identifying defects proactively.
  • Collaborated with team members to streamline production processes and improve workflow.

Education

Bachelor of Science - Computer Science

Pennsylvania State University
University Park, PA
05-2026

Skills

  • GUI creation (Java/Python)
  • Multiple projects uploaded to GitHub (done in C programming language)
  • Familiar with IDE circuit boards
  • Network support
  • Software installation
  • Remote support
  • Customer support
  • Ticket management

Languages

Italian
Limited Working

Timeline

Technical Support Intern

Applied Research Laboratories
03.2025 - Current

Assembly Line Worker

Pneudart
06.2023 - 08.2023

Bachelor of Science - Computer Science

Pennsylvania State University

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