Rocco Sacramone
Yorktown Heights,NY
Summary
Dynamic operations manager with a proven track record at Sac's Place Inc, excelling in decision-making and customer service. Enhanced communication and resolved issues, boosting customer satisfaction ratings. Skilled in quality assurance and budget management, consistently meeting financial targets while fostering a collaborative team environment. Passionate about delivering exceptional experiences.
Overview
2026
2026
years of professional experience
Work History
Manager of Operations
Sac's Place Inc
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Waiter
Sac's Place Inc
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Host
Sac's Place Inc
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Grocery Team Member
Foodtown
10.2024 - Current
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
Kitchen Prep Cook
The Garrison Country Club
05.2024 - 09.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
Education
Bachelor Of Business Administration - Economics
Manhatta College
The Bronx, NY05.2014
Skills
- Decision-making
- Customer service
- Quality assurance
- Love to be around people
Timeline
Grocery Team Member
Foodtown
10.2024 - Current
Kitchen Prep Cook
The Garrison Country Club
05.2024 - 09.2024
Manager of Operations
Sac's Place Inc
Waiter
Sac's Place Inc
Host
Sac's Place Inc
Bachelor Of Business Administration - Economics
Manhatta College
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