Maintained detailed knowledge of institutional policies, procedures, academic programs, and services offered to provide accurate information during student interviews for various partner institutions (Cardozo School of Law, USC, Rutgers University)
Assisted in training new admissions counselors, sharing best practices for effective communication and relationship-building techniques. Also reviewed partner institution programs and policies.
Implemented data-driven strategies to identify trends in applicant demographics, optimizing outreach efforts for maximum impact.
Incorporated feedback from management review sessions to improve the student experience.
Increased application completion rates by streamlining the admissions process and providing clear guidance to prospective students.
Senior Admissions Counselor
Sabio School of Software Engineering
04.2022 - 06.2023
Interview prospective students and prepare them for the enrollment process
Provide vital program information and demonstrate the value the program offers
Problem solve student financial situations and provide optimal funding source/veteran benefit
Conduct weekly info sessions to connect with students and provide program information and interview alumni
Student Manager
Kaplan Inc
06.2013 - 04.2022
Work with partner institutions (Wake Forest, Purdue University, Lynn University, Purdue University Global) in enrolling and managing the student experience through graduation
Responsible for meeting enrollment and retention goals
Work with students to meet enrollment standards, course registration, and maintenance of required GPA
Conduct orientation on a monthly basis for new students to review start day requirements
Trained student success coordinators in department procedures and requirements to build cohesive and successful team.
Held weekly meetings with student success coordinators to review student files and assess lead development.
Professor of Psychology
Broward College
01.2008 - 05.2018
Develop lesson plans, weekly lectures, and assessments for a diverse student population
Advised students on academic progress, career goals, and post-graduation opportunities to promote success beyond the classroom.
Skills
Masters of Science in Psychology; Nova Southeastern University
Bachelor of Arts in Psychology; Florida Atlantic University