Summary
Overview
Work History
Education
Skills
Timeline
Generic
Roccy Kelley

Roccy Kelley

Killeen

Summary

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

6
6
years of professional experience

Work History

Dispatcher

Kelley Logistics LLC
Killeen
03.2020 - Current
  • Coordinated communication between drivers and management for efficient deliveries.
  • Monitored vehicle locations using GPS tracking systems for timely dispatching.
  • Scheduled and prioritized incoming service requests to optimize workflow.
  • Assisted in maintaining accurate logs of dispatch activities and service records.
  • Provided support to drivers by relaying route changes and updates promptly.
  • Engaged in training on safety protocols and operational procedures for dispatching tasks.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Operated delivery vehicles to transport goods efficiently and safely.
  • Maintained accurate logs of deliveries and vehicle inspections.
  • Coordinated with dispatch to ensure timely pick-ups and drop-offs.
  • Inspected loads before departure for safety compliance and security.
  • Inspected vehicles for mechanical items and safety issues prior to departure.
  • Performed daily maintenance checks such as checking oil levels and tire pressure.
  • Loaded and unloaded truck with pallet jacks, hand trucks, and forklifts.
  • Maintained records of goods shipped and received.
  • Adhered to company policies regarding safety and security procedures.

Education

Certificate of Technical Studies - Medical Assistance

Vista College
Beaumont, TX
01-2019

High School Diploma -

Dayton High School
Dayton, Tx
06-2013

Skills

  • GPS tracking
  • Route optimization
  • Call management
  • Safety compliance
  • Log maintenance
  • Customer relationship management
  • Delivery coordination
  • Effective communication
  • Time management
  • Delivery support
  • Updating logs
  • Driver communication
  • Problem-solving
  • Call handling
  • Workflow prioritization
  • Routing orders
  • Traffic monitoring
  • Conflict resolution
  • Customer service
  • Route planning
  • Tracking systems
  • Training new hires
  • Verbal communication
  • Geographical knowledge
  • Problem solving

Timeline

Dispatcher

Kelley Logistics LLC
03.2020 - Current

Certificate of Technical Studies - Medical Assistance

Vista College

High School Diploma -

Dayton High School

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