Rocelle Zitter
Concord,NC
Summary
Goal-driven Sales Management professional bringing 10 year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
14
14
years of professional experience
Work History
Sales Manager
Acceptance Now
- Created and maintained sales environment to support business objectives.
- Analyzed business and sales targets using critical problem-solving skills.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
Sales Floor Manager
Value City furniture store
matthews, NC
09.2024 - Current
- Set sales goals and tracked progress using EXCEL.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Identified, qualified, and closed business opportunities for SALES ASSOCIATE.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Partnered with operations team to achieve company revenue and profit goals.
- Supervised tasks, personnel, and clients for VCF company with high sales numbers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
Customer Service Manager
Walmat
Charlotte, NC
08.2015 - 03.2020
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
- Conducted research and reviewed findings to solve customer issues.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Crew Manager
White Castle
Howell Township, NJ
05.2011 - 08.2014
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Some College (No Degree) - Business Administration
Cpcc
Charlotte, NCSkills
- Sales Tracking
- Persuasive Negotiations
- Profit and Revenue-Generating Strategies
- Product and Service Management
- Budgeting and P&L
- Customer Service
- Operational Records Review
- Sales Quota Management
- Relationship Building
- Sales Statistics Analysis
- Sales Projections
- Customer Complaint Resolution
- Verbal and Written Communication
- Sales Records Management
- Service-Driven Sales
- Marketing Strategy
- Key Account Management
Timeline
Sales Floor Manager
Value City furniture store
09.2024 - Current
Customer Service Manager
Walmat
08.2015 - 03.2020
Crew Manager
White Castle
05.2011 - 08.2014
Some College (No Degree) - Business Administration
Cpcc
Sales Manager
Acceptance Now
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