Summary
Overview
Work History
Education
Skills
Timeline
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Rochan Harris

Houston,TX

Summary

Accomplished Field Supervisor with a proven track record at Allied Universal Security Services, enhancing team productivity and client satisfaction through strategic planning and quality control. Expert in Microsoft Excel and effective communication, I've significantly improved operational efficiency and safety standards. My leadership has fostered professional growth within teams, achieving a notable increase in project completion rates.

Overview

2022
2022
years of professional experience

Work History

Field Supervisor

Allied Universal Security Services
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Met with customers to resolve issues and build productive relationships.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Investigated issues and developed effective solutions.
  • Kept teams on task to complete milestones on time.
  • Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
  • Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
  • Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
  • Streamlined communication between field team and management, ensuring timely updates and problem resolution.

Commission Officer

Med Security
11.2019 - 12.2021
  • Enhanced security measures by conducting thorough and consistent patrols in designated areas.
  • Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
  • Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
  • Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
  • Enforced parking regulations within assigned zones by issuing citations as needed while maintaining a fair approach towards violators'' circumstances if applicable.

Supervisor

G4S Secure Solutions USA
03.2017 - 11.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Education

Arts

San Jacinto College
Pasadena, TX

High School Diploma -

Scarborough High School
Houston, TX
06.2008

Skills

  • Field operations
  • Schedule coordination
  • Task delegation
  • Operations planning
  • Quality control
  • Site management
  • Logistics management
  • Strategic planning
  • Progress reporting
  • Key relationship management
  • Safety and hazard management
  • Location auditing
  • Decision-making
  • Team leadership
  • Site inspection
  • Employee training
  • Effective communication
  • Work monitoring
  • Attention to detail
  • Site safety
  • Schedule oversight
  • Inventory management
  • Microsoft Word
  • Microsoft Excel
  • Time management
  • Customer Service-oriented
  • Administrative support

Timeline

Commission Officer

Med Security
11.2019 - 12.2021

Supervisor

G4S Secure Solutions USA
03.2017 - 11.2019

Field Supervisor

Allied Universal Security Services

Arts

San Jacinto College

High School Diploma -

Scarborough High School
Rochan Harris