Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Rochaunda Tyler

Youngsville,LA

Summary

Trustworthy and hard-working individual looking to develop a successful career with an organization seeking a team player committed to supporting key objectives. Loyal and dedicated individual with strong communication skills who is passionate about helping others and gaining experience in this field.

Overview

16
16
years of professional experience

Work History

Lead Accounts Manager

RNR Tire Express
Lafayette
05.2022 - 03.2024
  • Developed and implemented strategies to increase customer satisfaction and retention.
  • Ensured accurate data entry of all customer accounts in the company's database.
  • Provided leadership and guidance to team members on various projects.
  • Developed training programs for account managers to ensure they have proper knowledge of products and services offered by the company.
  • Managed daily operations related to customer accounts including billing, invoicing, collections.
  • Resolved any conflicts or disputes between customers and the company in a timely manner.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.

Corrections Deputy

St. Martin Parish Sheriff's Office
Saint Martinville
09.2021 - 10.2021
  • Assisted in the supervision of inmates within a correctional facility.
  • Conducted searches for contraband and weapons.
  • Provided guidance to inmates regarding procedures and regulations.
  • Coordinated with medical staff to provide necessary care to inmates.
  • Responded promptly to any emergency situations or disturbances that arose.
  • Assisted in maintaining order during recreation activities and meal times.
  • Investigated incidents involving inmates, wrote reports, and submitted evidence as required.
  • Maintained accurate records of daily activities at the facility.
  • Performed checks for contraband and screened visitors and incoming mail.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Performed head counts, checking cells for missing inmates.
  • Issued clothing, tools and other authorized items to inmates.

Call Center Customer Experience Associate

Cox Communications Inc.
Baton Rouge
03.2021 - 05.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product inquiries and order status updates.
  • Supported sales team members to drive growth and development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.
  • Strengthened customer retention by offering discount options.
  • Referred unresolved customer grievances to designated departments for further investigation.

MANAGER

Whataburger
Lafayette
04.2016 - 03.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

ASSISTANT MANAGER

Checkers Drive In
Lafayette
10.2015 - 04.2016
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

ASSISTANT TEACHER

Mimi's Preschool and Daycare
Lafayette
06.2015 - 08.2015
  • Assisted in developing and implementing age-appropriate activities for children to learn new skills.
  • Monitored children's behavior, providing guidance and direction when necessary.
  • Provided a safe, secure and nurturing environment for the children.
  • Maintained daily records of attendance, activities, meals served and medications administered.
  • Supervised indoor and outdoor playtime including setting up equipment and organizing games or crafts.
  • Assisted in preparing nutritious snacks and lunches according to dietary guidelines.
  • Developed positive relationships with families by communicating regularly about their child's progress.
  • Kept classrooms clean, tidy and well stocked with supplies while ensuring they met health standards.
  • Responded quickly to any unexpected situations such as injuries or behavioral issues.
  • Read aloud and played alphabet games to encourage early literacy.
  • Recorded child behavior, food and medication information for supervisors.

LEAD SALES ASSOCIATE

Dollar General
Lafayette
02.2014 - 01.2015
  • Greeted customers and provided product information.
  • Assisted with the training of new sales associates.
  • Organized store displays for maximum visibility of products.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Supervised a team of sales associates on daily tasks and operations.
  • Performed cashier duties when needed during peak times or shortages in personnel.
  • Maintained neatness and cleanliness throughout the store environment.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Cross-trained on different positions to best support team during peak periods.
  • Identified customer needs by asking questions and advising on best solutions.

DIRECT SERVICE WORKER

ACBS
Lafayette
04.2012 - 01.2014
  • Provided direct care to individuals with disabilities in a residential setting.
  • Supported individuals in developing independent living skills and daily activities of living.
  • Assisted individuals in accessing community resources, such as recreational activities and medical services.
  • Monitored health conditions and reported changes to appropriate personnel.
  • Maintained accurate documentation of client progress, behaviors, incidents. according to agency standards.
  • Coordinated transportation for appointments, errands, and other needs as required by each individual's plan of care.
  • Provided crisis intervention when needed while ensuring safety of all involved parties.
  • Facilitated communication between family members and caregivers and service providers.
  • Attended trainings pertinent to job responsibilities on a regular basis.
  • Assisted with meal preparation, bathing, toileting, grooming, dressing., as necessary.
  • Maintained clean and well-organized environment for client happiness and safety.

ASSISTANT MANAGER

Travel Centers of America
Lafayette
07.2011 - 04.2012
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

CASHIER

Shop Rite
Lafayette
09.2010 - 07.2011
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Counted and balanced cashier drawers.
  • Remained aware of surroundings and secured cash to minimize loss potential.

EARLY CHILDHOOD TEACHER

Archie's ABC Learning Center
Lafayette
11.2007 - 09.2010
  • Provided developmentally appropriate activities to enhance children's physical, cognitive, social and emotional growth.
  • Encouraged parents to participate in their child's education by providing feedback on classroom activities.
  • Established a safe, healthy and nurturing environment for the children in my care.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Read stories to children and taught painting, drawing and crafts.

Education

Certification - EKG/ Phlebotomy Technician

Unitech Training Academy
Lafayette, LA
08.2015

General Education Diploma -

Louisiana Technical College - Lafayette
Lafayette, LA
01.2007

Skills

  • Management Experience
  • Cash Handling
  • Customer Service
  • Retail Sales
  • Acquiring new customers
  • Childcare
  • Meal Preparation
  • Classroom Management
  • Upselling strategies
  • Early Childhood Education
  • Organizational Skills
  • Communication Skills
  • Complaint Management
  • Client Relationship Management
  • Preparing contracts
  • Goal-Oriented

Additional Information

  • Relevant Skills
  • Customer Service
  • Communication
  • Multitask
  • Cash Handling
  • Computer
  • Eager to learn
  • Responsible and reliable

References

References available upon request.

Timeline

Lead Accounts Manager

RNR Tire Express
05.2022 - 03.2024

Corrections Deputy

St. Martin Parish Sheriff's Office
09.2021 - 10.2021

Call Center Customer Experience Associate

Cox Communications Inc.
03.2021 - 05.2021

MANAGER

Whataburger
04.2016 - 03.2021

ASSISTANT MANAGER

Checkers Drive In
10.2015 - 04.2016

ASSISTANT TEACHER

Mimi's Preschool and Daycare
06.2015 - 08.2015

LEAD SALES ASSOCIATE

Dollar General
02.2014 - 01.2015

DIRECT SERVICE WORKER

ACBS
04.2012 - 01.2014

ASSISTANT MANAGER

Travel Centers of America
07.2011 - 04.2012

CASHIER

Shop Rite
09.2010 - 07.2011

EARLY CHILDHOOD TEACHER

Archie's ABC Learning Center
11.2007 - 09.2010

Certification - EKG/ Phlebotomy Technician

Unitech Training Academy

General Education Diploma -

Louisiana Technical College - Lafayette

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Rochaunda Tyler