Rocheal Waldon
Canyon Country,CA
Summary
Dynamic professional with extensive experience in property management and loan processing, notably at FPI Management. Excelled in tenant relations and regulatory compliance, enhancing tenant satisfaction and occupancy rates. Skilled in administrative support and strong communication, adept at streamlining operations and improving service delivery. Achieved high payment rates through effective rent collection and dispute resolution. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Property Manager
Overview
18
18
years of professional experience
Work History
Assistant Property Manager
FPI Management
07.2017 - 04.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Kept accurate records of all resident and tenant correspondence.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
Property Manager
Professional Property Management & Sales
02.2014 - 06.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
Senior Loan Processor
FSC Realty Group
12.2001 - 01.2011
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Organized detailed records of completed loans for easy retrieval during audits or reviews.
- Expedited funding process by closely collaborating with closing agents to resolve any outstanding issues promptly.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Education
Bachelor of Arts - Law
West Los Angeles
Culver City, CASkills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
- Tenant issue resolution
- Tenant relations
- Leasing and sales
- Unit inspection
- Property Management
- Onsite tours
- Rent collection
- Housing regulations
Working out , going to the park hanging out with family
. going to the park working out running appears jogging doing asymmetric push-ups, taking long walks per hours hanging out with a lot of my little family members taking him to the park for hours simple things
Languages
Spanish
Elementary
Timeline
Assistant Property Manager
FPI Management
07.2017 - 04.2020
Property Manager
Professional Property Management & Sales
02.2014 - 06.2016
Senior Loan Processor
FSC Realty Group
12.2001 - 01.2011
Bachelor of Arts - Law
West Los Angeles
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