Rocheily Azcona

• Generated reports detailing progress made on specific assignments or tasks.
• Maintained inventory of office supplies by ordering materials as needed.
• Supervised, trained and mentored staff members in the use of office equipment and procedures.
• Conducted regular audits of departmental operations to identify areas for improvement.
• Resolved customer complaints regarding products or services offered by the company.
• Provided technical support to staff members using computers or other electronic devices.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provided customers with updates on order status via phone, email, or in-person.

• Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
• Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.

• Operated conveyor belts, push-back tractors and aircraft tugs daily.
• Loaded and unloaded aircraft cargo, passenger baggage and freight.
• Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
• Connected electrical power units and service hoses to aircraft.
• Protected customers' baggage from loss, theft and damage.
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.

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• Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Resolved customer complaints or answered customers' questions.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Guided employees in handling difficult or complex problems.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Interpreted and explained work procedures and policies to brief staff.

• Greeted guests and gathered information to seat groups or place on waitlist.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Greeted customers, answered questions and recommended specials to increase profits.
• Monitored dining area to assess server capacity and estimate wait times.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Helped restaurant staff set up small and large events to coordinate smooth execution.

• Used pallet jacks to move items to and from warehouse locations.
• Recognized defective material and reported issues to management.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Preserved safe work environment by maintaining clean workstations and pallet area.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Trained new team members in cash register operation, stock procedures and customer services.
• Answered customer questions and provided store information.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.