Rochel Miller
Kaneohe,Hawaii
Summary
Pursued opportunities within an organization to leverage skills while contributing to company success.
Overview
29
29
years of professional experience
Work History
School Health Assistant (SHA)
State of Hawaii
Kaneohe, HI
10.2020 - 05.2022
- Adhered to COVID protocols to maintain a safe environment. Provided first aid support to staff and students as needed. Administered medications to students in accordance with health guidelines. Facilitated parent communication regarding student health concerns. Reviewed form 14 to ensure compliance with health requirements. Conducted basic triage for staff injuries and illnesses. Submitted health reports promptly to administrative authorities. Organized and maintained health room supplies, ensuring adequate stock levels. Performed administrative tasks including filing, copying, and faxing documents.
- Assisted in organizing educational programs to enhance student learning outcomes. Supported administrative tasks to ensure smooth departmental operations. Collaborated with team members to implement new teaching strategies.
- Assisted in daily operations of Windward District Office. Supported team members in project execution and administrative tasks. Contributed to maintaining organized office environment.
- Assisted supervisor in daily operations and team coordination. Supported team members in achieving project goals. Contributed to maintaining a positive work environment.
- Managed incoming calls and inquiries efficiently, ensuring prompt and professional communication.
Optometry Technician
Earle Nakagawa, O.D.
Kaneohe, Hawaii
04.2019 - 09.2019
- Oversaw appointment scheduling to optimize patient flow. Managed collection of vital signs to ensure accurate patient assessments. Coordinated orders for glasses and contacts, enhancing patient satisfaction. Supervised monitoring of glasses orders to maintain inventory levels. Directed minor frame repairs to ensure quality service. Led efforts in restocking frame inventory to meet demand. Administered input of frame charges for accurate billing. Handled payment collection to streamline financial processes. Evaluated eligibility for services to maximize patient access. Executed peripheral field testing to support comprehensive eye care. Captured high-quality photographs of eyes for diagnostic purposes.
- Oversaw project execution to align with strategic objectives. Coordinated cross-functional collaboration to enhance project outcomes. Fostered a results-driven environment to optimize team performance.
Medical Assistant
Kailua Dermatology Centers
Kailua, Hawaii
04.2018 - 03.2019
- Achieved accurate patient record-keeping by inputting information into EMR system. Enhanced patient care by efficiently downloading and integrating images into charts. Contributed to successful biopsies and excisions through effective assistance to physicians. Improved patient outcomes by supporting incision and drainage procedures. Ensured accurate monitoring of patient health by measuring and recording vital signs. Facilitated successful filler injectables by preparing and assisting patients. Promoted effective skin therapy through patient guidance on narrow band UVB treatments. Streamlined physician access to patient information by conducting daily chart reviews. Maintained a sterile environment through diligent scrubbing and sterilization of instruments. Ensured hygienic examination rooms by implementing weekly cleaning protocols. Supported operational efficiency by restocking medical supplies in treatment areas. Ensured compliance with treatment protocols by registering and monitoring Accutane (iPledge) patients. Delivered biologic shots as prescribed to enhance patient care. Improved medication management by overseeing refill line and processing requests promptly. Provided timely updates to patients by communicating normal lab results via telephone.
- Coordinated scheduling, correspondence, and documentation management for Douglas Williams, PA, enhancing organizational effectiveness.
- Completed certification as a dermatology technician, specializing in skin assessments and treatment protocols.
Medical Assistant
Shannon Sheu, M.D.
Honolulu, Hawaii
08.2011 - 04.2018
- Assisted with front office operations by answering phones. Scheduled appointments for patients. Forwarded patient messages to appropriate staff. Registered new patients and updated their information as necessary. Processed patient payments and copayments. Recorded services rendered accurately.
- Input patient information into EMR system and download images into patient charts. Assisted physicians with biopsies and excisions. Monitored vital signs and prepared patients for filler injectables.
- Assisted in patient care by preparing examination rooms and ensuring necessary supplies were available. Supported dermatologists during procedures by providing instruments and maintaining a sterile environment. Helped manage patient records and scheduling to enhance office efficiency.
Receptionist/Medical Assistant
Marc Shlachter, M.D., Inc.
Laie, HI
09.1993 - 02.2012
- Achieved efficient front office operations by effectively managing telephone communications and appointment scheduling. Enhanced patient experience through accurate registration and timely updates of patient information. Improved filing efficiency and ensured daily collection of payments/copayments. Executed precise input of services and payments, including insurance transactions. Optimized referral submission processes and maintained oversight of daily service postings.
- Enhanced patient care by accurately recording vital signs and assisting in minor surgical interventions. Contributed to successful sigmoidoscopy and incision drainage procedures, improving patient outcomes. Streamlined circumcision and ear irrigation processes, ensuring patient comfort. Executed phlebotomy with precision, supporting diagnostic efforts. Maintained first aid kit and proactively communicated refill needs, ensuring readiness for emergencies. Conducted thorough monthly reviews of oxygen tank and defibrillator, enhancing safety protocols. Achieved compliance with CLIA and OSHA standards, fostering a safe clinical environment. Regularly updated procedure manuals to align with best practices.
- Achieved improved office efficiency by implementing organizational strategies. Enhanced team performance through proactive management of resources and schedules. Contributed to a collaborative workplace culture that supported project success.
Education
Medical Assistant -
MedAssist School of Hawaii
Honolulu, HI 96813undefined
Pahoa High and Intermediate School
01.1987
Skills
- Safety Conscious
- Confident
- Positive/Motivated
- Courteous/Polite
- Dedicated and Loyal
- Multi-tasking/Flexible
- Quick Learner
- Well Under Pressure
- Records Management
- Customer Service
- Dependable/Reliable
- Patient/Supportive
Timeline
School Health Assistant (SHA)
State of Hawaii
10.2020 - 05.2022
Optometry Technician
Earle Nakagawa, O.D.
04.2019 - 09.2019
Medical Assistant
Kailua Dermatology Centers
04.2018 - 03.2019
Medical Assistant
Shannon Sheu, M.D.
08.2011 - 04.2018
Receptionist/Medical Assistant
Marc Shlachter, M.D., Inc.
09.1993 - 02.2012
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Pahoa High and Intermediate School
Medical Assistant -
MedAssist School of Hawaii