Rochel Stickler
Helena,MT
Summary
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
29
29
years of professional experience
Work History
Document Processor Specialist
State of Montana DPHHS
Helena
10.2021 - Current
- Reviewed, sorted and scanned documents into digital format.
- Organized documents according to established procedures and protocols.
- Verified accuracy of data entry and ensured that all required fields were completed properly.
- Ensured quality control by proofreading documents prior to processing.
- Maintained a secure filing system for confidential information.
- Provided technical assistance with document scanning systems when needed.
- Processed incoming mail including opening envelopes, sorting contents, updating databases.
- Filed paperwork both electronically and physically in an organized manner per company standards.
- Monitored workflow process for timely completion of tasks within set deadlines.
- Collaborated with team members on complex projects involving large volumes of documents.
- Identified errors and suggested appropriate edits.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Organized, maintained and safeguarded files and databases.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
Unemployment Claims Specialist
State Of Montana
Helena, Montana
06.2020 - 09.2021
- Assessed client information and prepared unemployment claims forms.
- Reviewed and verified accuracy of submitted documents.
- Provided guidance and assistance to claimants in completing applications.
- Investigated eligibility requirements for unemployment benefits.
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
- Processed appeals on denied or overpaid claims.
- Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.
- Maintained accurate records of all transactions related to unemployment insurance payments.
- Identified fraud cases through detailed examination of claimant's documents.
- Monitored progress of pending cases in order to ensure timely resolution.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Maintained positive working relationship with fellow staff and management.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
In Home Health Assistant
Superior Senior Care
Fayetteville , AR
05.1995 - 04.2017
- Assisted patients with daily activities such as bathing, dressing, grooming, and toileting.
- Provided emotional support to patients and their families during difficult times.
- Monitored patient vital signs including temperature, pulse rate, respiration rate, blood pressure and oxygen saturation levels.
- Administered medications and treatments as prescribed by physicians.
- Recorded patient information in medical records according to established procedures.
- Performed light housekeeping duties such as changing linens and tidying up living areas.
- Transported patients to appointments or other destinations when necessary.
- Collaborated with healthcare professionals regarding the care of each patient.
- Maintained a safe environment for all patients by following infection control protocols.
- Developed individualized plans of care based on the needs of each patient.
- Observed changes in patient conditions and reported any concerns to supervisors or nurses immediately.
- Scheduled visits with doctors, physical therapists, nutritionists or other specialists when necessary.
- Assessed equipment needs for each patient's home environment and arranged for delivery if needed.
- Prepared meals according to dietary restrictions while providing nutritional education.
- Provided companionship through conversation or recreational activities.
- Accompanied patients on errands such as grocery shopping or picking up prescriptions.
- Responded promptly to emergency situations in accordance with agency policies.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
CNA Certified - Health Care
09-1995
Certificate of Completion - Criminal Justice
07-1984
- Relevant Coursework and Training Programs:
- Professional Development Courses:
Skills
- Document Review
- Workflow Management
- Proofreading
- Microsoft Office
- Adobe Acrobat
- Information Management
- Document Scanning
- Confidentiality
- Compliance controls
- File documentation
- Standard Operating Procedures
- Data accuracy
- Document distribution
- Document retrieval
- Records Maintenance
- Document Management
- Document organization
- Records Management
Timeline
Document Processor Specialist - State of Montana DPHHS
10.2021 - Current
Unemployment Claims Specialist - State Of Montana
06.2020 - 09.2021
In Home Health Assistant - Superior Senior Care
05.1995 - 04.2017
Springdale Votech - CNA Certified , Health Care
Hartnell College - Certificate of Completion , Criminal Justice
Similar Profiles
Meghan QuigleyMeghan Quigley
Registered Nurse at State of Montana DPHHSRegistered Nurse at State of Montana DPHHS
April RussellApril Russell
Client Service Coordinator at State of Montana DPHHS OPAClient Service Coordinator at State of Montana DPHHS OPA
Jennifer MaxwellJennifer Maxwell
Client Service Coordinator at State Of Montana DPHHSClient Service Coordinator at State Of Montana DPHHS