ROCHELIE FERNANDEZ
Summary
Professional and knowledgeable office clerk offering years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Keys Animal Care Center
04.2025 - Current
- Managed front desk operations, ensuring efficient greeting and assistance for all visitors.
- Appointment scheduling.
- Handled cash transactions and maintained sales and payments records accurately.
- Data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls.
Accounting Assistant
Rock Int'l Distributors Inc.
06.2022 - 04.2025
- Processed accounts payable and receivable transactions to ensure timely payments and accurate financial records.
- Assisted in monthly reconciliations, identifying discrepancies and implementing corrective measures.
- Assisted call-in customers with questions and orders.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Completed data entry tasks with accuracy and efficiency.
- Created and organized client charts, managed filing system and submitted reports.
Assistant Manager
Enlighten Moon Co.
01.2019 - 06.2022
- Led team in developing operational strategies to enhance workflow efficiency and productivity.
- Analyzed customer feedback to implement service improvements, boosting satisfaction ratings significantly.
- Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Trophy Assembler
Millennium Awards Inc.
02.2021 - 05.2022
- Assembled award components using hand tools to meet quality standards.
- Inspected finished products for defects, implementing corrective actions to maintain quality assurance.
- Conducted regular maintenance on assembly equipment to ensure optimal functionality and productivity.
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated flexibility in adapting to various types of assemblies.
Education
High School Diploma -
Westland Hialeah Senior High
01.2022
Skills
- Typing
- Customer Service
- Data entry
- Good communication
- Organized
- Quick learner
- Bi-lingual (English/Spanish)
- Telephone skills
Certification
- 40-hour RBT Course completed on June 8,2025
Timeline
Receptionist
Keys Animal Care Center
04.2025 - Current
Accounting Assistant
Rock Int'l Distributors Inc.
06.2022 - 04.2025
Trophy Assembler
Millennium Awards Inc.
02.2021 - 05.2022
Assistant Manager
Enlighten Moon Co.
01.2019 - 06.2022
High School Diploma -
Westland Hialeah Senior High
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