Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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ROCHELL JOHNSON

ROCHELL JOHNSON

Wilmington,DE

Summary

Accomplished Motor Vehicle Associate III with over 25 years of public service experience at the State of Delaware. Expert in data analysis and fraud detection, recognized for exceptional customer service and effective communication. Proven leader with strong organizational skills, adept at problem resolution and employee training.

Overview

12
12
years of professional experience

Work History

Motor Vehicle Associate III

State of Delaware
New Castle, DE
03.2013 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Over 25 years of experience working as a public servant, both face-to-face and in call centers.
  • Conducted in-house and phone call interviews for new hires.
  • Performed as the acting supervisor when needed to run the department.
  • Skilled in computer applications such as MVALS, Word, Excel, faxing, Outlook, and copy machines.
  • Strong organizational skills.
  • I worked many years in retail.
  • Skilled in auditing, taking in daily cash, credit cards, and checks.
  • Demonstrated strong skills in identifying fraud in reference to documents, IDs, and driver's licenses.
  • Skilled in processing titles and registrations.
  • Demonstrate strong communication skills.
  • Volunteer work with Stuff the Bus and Habitat for Humanity.

Education

High School Diploma -

Howard Career Center
Wilmington, De
05-1983

Associate of Arts - Fashion Marketing

The Berkeley School
White Plains, NY

Skills

  • Data analysis
  • Customer service
  • Fraud detection
  • Title processing
  • Registration processing
  • Computer applications
  • Cash handling
  • Team leadership
  • Flexible and adaptable
  • Calm under pressure
  • Organizational skills
  • Problem solving
  • Research skills
  • Dependable and responsible
  • Multitasking
  • Analytical thinking
  • Interviewing techniques
  • Effective communication
  • Employee training
  • Decision-making
  • Excellent communication
  • Task prioritization
  • Friendly, positive attitude
  • Problem resolution
  • Training & Development
  • Supervision and leadership
  • MIT Training (Manager in Training)

Affiliations

  • Family oriented
  • Karaoke
  • Dancing
  • Riding my bike
  • Road trips

Accomplishments

  • FHA winner
  • MIT Program in which my team project was to change internal customer service which was later implemented.
  • Award for top call center representative at Delmarva Power.
  • Award for recognizing a fraudulent title.

Timeline

Motor Vehicle Associate III

State of Delaware
03.2013 - Current

High School Diploma -

Howard Career Center

Associate of Arts - Fashion Marketing

The Berkeley School

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