Rochell Nelson
Memphis,TN
Summary
I grasp quickly and am a team player. I am flexible and adapt to new things easily. Seeking for a position that uses clinical skills while providing different ways to support the practice. Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Clerk
Post Office USPS
Memphis, USA
03.2023 - Current
- Makes one or more sortation of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
- On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-process items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
- Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
- In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service.
Customer Service Representative
Humana
Louisville, KY
04.2023 - 07.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
Assistant
Rheumatology & Dermatology Assoc.
Cordova, USA
03.2022 - 03.2023
- Company Overview: Medical
- Clinical support duties include Checking Vital Signs, Documenting, drawing blood, assisting in minor surgeries, and other duties as assigned.
- Scheduling appointments, answering phones, taking copayments.
- Medical
Clinical Technician
Eye Specialty Group
Memphis, USA
09.2021 - 03.2022
- Help the optometrist with eye examinations, also involve assisting with patient eye care and examination, helping with the maintenance of patient records and handling some technical duties involving equipment and eyeglass preparation.
Medical Assistant
Methodist Medical Group
Memphis, USA
10.2020 - 09.2021
- Patient care while providing the their medical needs such as; medications, vitals, referrals, immunizations and etc.
Caregiver
Sliver Angles
Memphis, USA
09.2019 - 02.2020
- Homecare for ones who cannot do for their sleeves. Personal hygiene, medication reminding, meal preparation, eating assistance for ones who cannot feed them sleeves, dressing guidance & etc.
Education
Diploma -
Medical Assistant
Hamilton High School
Memphis, TNSkills
- Cleanliness and origination
- Administrative
- Injections
- Patient Triage
- Assisting Exam
- Medications
- Scheduling appointments
- EKG
- Clerical Skills/ EHR
- Vital Signs
- Referrals
- Time management
- Warehouse Experience
- Shipping & Receiving
- Pallet Jack
- Microsoft Word
- Problem solving
- Attention to detail
- Schedule and calendar management
- Customer satisfaction
- Telephone etiquette
- Professional demeanor
- Editing and proofreading
- Multitasking and prioritization
- Call center procedures
- Positive and professional
- Data collection
- Customer service
Certification
CPR Certification
Timeline
Customer Service Representative
Humana
04.2023 - 07.2024
Clerk
Post Office USPS
03.2023 - Current
Assistant
Rheumatology & Dermatology Assoc.
03.2022 - 03.2023
Clinical Technician
Eye Specialty Group
09.2021 - 03.2022
Medical Assistant
Methodist Medical Group
10.2020 - 09.2021
Caregiver
Sliver Angles
09.2019 - 02.2020
Diploma -
Medical Assistant
Hamilton High School
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