Roc'hell Rushing
Phoenix,AZ
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service, with over 30 years of experience.
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
15 years of experience working as a legal professional with mass tort litigation and national personal injury claims, providing a spectrum of services to support the firm and clients throughout the legal process. Enjoys taking initiative and leading projects to success.
Overview
19
19
years of professional experience
Work History
Support Staff Specialist
Axiom Care
08.2023 - Current
- Attended training sessions to stay updated on procedures and services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assist with keeping clients on track with cleaning and organizing as they prepare for a life in sober living.
- Certifications in CPR/First Aid, Arizona Food Handlers and DACI Level 1 Certification
Care Driver
HopSkipDrive
03.2022 - Current
- For elementary and high school Children
- (Level One Fingerprint Clearance Card)
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
- Answered, scheduled, and responded to reservation calls at specific times and locations
Family Cleaning Business
S&R Renovations And Cleaning
01.2015 - Current
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Disposed of trash and recyclables each day to avoid waste buildup.
Customer Service Specialist / Lead Project Assistant / Legal Asst
Goldberg & Osborne
12.2004 - 03.2020
- Developed and updated databases to handle client data
- Investigated and resolved client inquiries and complaints quickly
- Developed and updated databases to handle client data
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Senior Department Lead
12.2004 - 06.2005
- Supervising client service representatives
- Managed client intakes; meet and confer with mass torts senior paralegals to determine case viability; responsible for sending retainer agreements to clients and following up on them and/or sending disengagement letters; responsible for coordinating preservation of physical evidence; client contact to complete forms requiring supplemental information (questionnaires, plaintiff fact sheets, allocation packages); assist senior mass torts paralegals with various mailings, as well as locating missing/non-responsive clients; and provide status updates to clients
- Possesses knowledge to be able to take initiative to request additional documents and records from clients when calling with supplemental information or unique circumstances
- Takes pride in database compliance; ensuring client files are set up properly in firm’s file management database, and well documented throughout the course of file handling
- Always willing to step in where needed
- Order office supplies, plan and execute office events, such as team building, holiday celebrations and birthdays
Education
High School Diploma -
South Mountain High School
Phoenix, AZ06.1990
Skills
- Client Communication
- Extensive Housekeeping
- Dedication to Work Ethic
- Initiative
- Focus on Positive Client Relationship
- Independent Leader
- Interpersonal Relationship Driven
- Detail-Oriented
- Word
- Excel
- Outlook
- Teams
- Self-Created Databases
Timeline
Support Staff Specialist
Axiom Care
08.2023 - Current
Care Driver
HopSkipDrive
03.2022 - Current
Family Cleaning Business
S&R Renovations And Cleaning
01.2015 - Current
Customer Service Specialist / Lead Project Assistant / Legal Asst
Goldberg & Osborne
12.2004 - 03.2020
Senior Department Lead
12.2004 - 06.2005
High School Diploma -
South Mountain High School
Similar Profiles
Vincent LoiodiciVincent Loiodici
Case Manager at Axiom CareCase Manager at Axiom Care
JIA JALAVADIAJIA JALAVADIA
Marketing assistant at Axiom Care SupportMarketing assistant at Axiom Care Support
Waqas LiaqatWaqas Liaqat
Service Inventory & Procurement Asst Manager Axiom at Axiom Telecom LLCService Inventory & Procurement Asst Manager Axiom at Axiom Telecom LLC
Katie PenaKatie Pena
Assistant Principal of Curriculum and Instruction at Pinnacle High SchoolAssistant Principal of Curriculum and Instruction at Pinnacle High School
Brett StandleeBrett Standlee
Professional Baseball Player at San Francisco GiantsProfessional Baseball Player at San Francisco Giants