Summary
Overview
Work History
Education
Skills
Timeline
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Rochella Alexander

The Dalles

Summary

Proven Logistics Associate and Shipping and Receiving Manager with a track record of enhancing customer satisfaction and optimizing warehouse operations at GXO and Safeway. Skilled in inventory management and team collaboration, I've significantly improved order processing efficiency and space utilization. My leadership has fostered a culture of safety and efficiency, achieving a notable increase in inventory accuracy.

Overview

6
6
years of professional experience

Work History

Logistics Associate

GXO
05.2024 - Current
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Reduced order processing time with streamlined packing and shipping processes.
  • Optimized warehouse layout for maximum space utilization and efficient material handling practices.
  • Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Shipping and Receiving Manager

Safeway
09.2018 - 05.2024
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Supervised warehouse staff, providing training and guidance to improve overall performance.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
  • Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
  • Ensured company-wide compliance with federal regulations regarding hazardous materials handling in both storage and transportation contexts through employee training sessions.
  • Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
  • Established cross-training program for staff, increasing flexibility and resilience of shipping and receiving team.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

GED -

Sierra Nevada Job Corps
Reno, NV
01-1999

Skills

  • Warehouse operations
  • Stock replenishment
  • Pallet jack operation
  • Materials handling
  • Receiving processes
  • Order fulfillment
  • Shipping procedures
  • Stock control
  • Inventory management
  • Loading and unloading
  • Data entry
  • Heavy lifting
  • Shipment tracking
  • Team collaboration
  • Inbound cargo management
  • Workforce management
  • Shipping and receiving
  • Daily operations management
  • Customer service
  • Safety management
  • Mentoring and training
  • Hazardous material handling
  • Warehouse logistics

Timeline

Logistics Associate

GXO
05.2024 - Current

Shipping and Receiving Manager

Safeway
09.2018 - 05.2024

GED -

Sierra Nevada Job Corps

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Rochella Alexander