Rochelle A. Almazor
Pembroke Pines
Summary
Diligent Medical Receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Conviva Care Solutions
10.2021 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with healthcare providers for optimal patient flow.
- Handled phone inquiries and triaged calls to appropriate departments.
- Maintained accurate patient records using electronic health record systems.
- Processed insurance verification and resolved billing inquiries promptly.
- Assisted in office inventory management, ensuring adequate supplies for operations.
- Provided exceptional customer service, addressing patient concerns effectively.
- Collaborated with medical staff to enhance communication and streamline administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Administrative Coordinator
TJMAXX
01.2015 - 10.2021
- Cash Office Administration
- Coach and Develop
- Provides timely coaching using the Performance Continuum to optimize employee performance.
- Reviews performance regularly and uses specific training tools to drive customer experience, results and operational excellence. Looks for innovative ways to recognize team and individual performance.
- Business Analysis
- Responds to business drivers to ensure that sales are at or above company performance.
- Executes tasks on time according to calendar, schedules, and plans tasks for the upcoming week.
- Aware of key metric performance versus Plan/Goal and prior year.
- Radical Customer Experience
- Future and solution oriented while engaging with customers.
- Delivered excellent customer service by greeting and assisting each customer.
- Visual Merchandising
- Understands floor set priorities and communicates standards utilizing Visual Documents, assists or leads floor set plan with Visual Manager when floorplan adaptations are necessary
- Demonstrates leadership among my peer group
- Diagnose situations quickly and takes appropriate action
- Takes personal accountability for the results of the team
- General Office Administration
- Prepare Supply orders requisition for the store.
- Support store Shrink reduction Program.
- Prepare and enter weekly associate schedule, perform timecard edits.
- Maintain all store files to office Smart program standards.
- Human Resource Administration
- Assist in screening prospective new hires.
- Ensures all new hire paperwork is complete (change of status, termination, etc.)
- Assist with all payroll procedures.
- Maintain associate personnel files according to company guidelines.
- Maintains confidentiality.
Customer Service Representative
Interactive Response Technologies Inc. IRT
01.2013 - 01.2014
- Assisting in Sales
- Clerical Tasks
- Responsible for typing reports, memos and other correspondence.
- Kept detailed messages from the person called upon, containing name, call timing and business nature.
- Job specific tasks, including daily routine correspondence, paperwork, management of accounts
- Dealings with other staff or visitors, on phone or in person
- Successfully organized appointments between employees and clients
- Responsible for typing reports, memos and other correspondence
- Record keeping, office management, and responsibility for information systems
- Resolve customer complaints via phone
- Take payment information and other pertinent information such as addresses and phone numbers
- Identify and assess customers’ needs to achieve satisfaction
- Take the extra mile to engage customers
Education
AA degree - Business Administration
Broward College
Davie, FL08.2013
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Florida Atlantic University
07.2025
Skills
- Management Skills
- Great customer service skills
- Excellent Communication Skills (verbal & written)
- Highly effective interpersonal skills
- Proven ability to multi-task and prioritize
- Time Management Skills
- Strong attention to detail
- Demonstrated leadership skills
- Goal and Solution Oriented
- Ability to grasp concepts quickly
- Proficient: Microsoft Word, Windows, Excel, PowerPoint and Outlook
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
LANGUAGES
Fluent in French, Creole, Conversational Spanish
Awards
Phi Theta Kappa
Timeline
Medical Receptionist
Conviva Care Solutions
10.2021 - Current
Administrative Coordinator
TJMAXX
01.2015 - 10.2021
Customer Service Representative
Interactive Response Technologies Inc. IRT
01.2013 - 01.2014
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Florida Atlantic University
AA degree - Business Administration
Broward College
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