Rochelle AkIns
Tuscaloosa,AL
Summary
Dynamic Account Manager with a proven track record at Evolving Hearts Company, excelling in client relationship management and strategic planning. Skilled in securing favorable contracts and enhancing customer satisfaction through effective communication and problem resolution. Adept at building strong professional networks, driving account development, and fostering teamwork to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Account Manager
Evolving Hearts Company
09.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Secured favorable contracts through strategic negotiations.
- Participated in networking events to grow professional network and acquire new clients.
- Coordinate with internal teams (sales, marketing, product, support) to deliver solutions.
- Oversee project delivery and ensure it aligns with client expectations.
- Ensure clients meet payment deadlines and terms.
Behavioral Health Technician
Summit Ridge Hospital
04.2018 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
Education
Masters Of Business Administration - Health Care Administration
Western Governors University
Salt Lake City, UT08.2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Strategic planning
- Goal oriented
- Client relationship building
- Networking skills
- Product development
- Customer satisfaction
- Account development
Timeline
Account Manager
Evolving Hearts Company
09.2019 - Current
Behavioral Health Technician
Summit Ridge Hospital
04.2018 - Current
Masters Of Business Administration - Health Care Administration
Western Governors University
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