ROCHELLE ARMSTRONG

• Advertised housing vacancies.
• Screening and selecting tenants.
• Negotiating and executing lease agreements.
  Handling tenant inquiries, complaints, and issues
• Collecting rent and managing tenant payments.
  Tracking income and expenses.
  Preparing financial reports for property owners.
  Managing budgets and ensuring timely payments of bills.
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Monthly reporting and financial review

Resolved all resident conflicts and complaints

Oversee the legal eviction process and knowledgeable of eviction laws

Collection of deposits and rent Monthly reporting and financial review

Collection of deposits and rent

Found and placed several qualified applicants as tenants

Resolved customer inquiries, questions and concerns to consiste

• Monthly reporting and financial review
• Marketing and analyzing vital information about zoning rules and regulations for the property population growth and traffic volume in the area
• Advise the management company of different possible ways to increase property revenue
• Resolve all resident conflicts and complaints
• Oversee the legal eviction process and knowledgeable of eviction laws
• Collection of deposits and rent
• Found and placed several qualified applicants as tenants
• Responding to and addressing maintenance
• Maintaining positive vendor relationships
• Ensures the property is in great working order and in compliance with TDHCA
• Responsible for maintaining consistent occupancy rates
• Compliance with HUD, USDA, and PHA requirements
• Helped in directing property management of seven apartment complexes
• Responsible for showing properties to prospective tenants
• Maintain and develop property and client databases
• Responsible for managing rent and lease collections
• Responsible for resolving disputes including payment demands, evictions, deposit demands etc
• Managed tenant credit checks
• Responsible for dealing with complaints and scheduling maintenance
• Done other duties as assigned
• Answering Phones
• Scheduling of appointment

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks in a call center atmosphere
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
• Documented customer correspondence in CRM to track requests, problems and solutions
• Uphold quality control policies and procedures to increase customer satisfaction
• Assisted customers with making payments or establishing payment plans to bring accounts current
• Relayed customer feedback to cross-functional teams to improve products and services
• Improved customer service wait times to mitigate complaints
• Helped customers open accounts, make deposits, update information and carry out range of routine actions
• Troubleshot shortages and overages to support quality control efforts
• Rolled out operational improvements and solutions to deliver top-notch customer service
• Led team engagement to assist cross-functional departments and achieve goals
• Act as direct line of identification and communication Customer Service Representatives and Sales Management
• Provide outstanding customer service and accepts responsibility in maintaining strong professional relationships with coworkers and colleagues