Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Rochelle Austin

Santa Clara,CA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. . Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

5
5
years of professional experience

Work History

Cashier/Returns Processor

Tj Maxx and Homegoods Dept Store
Santa Clara, CA
10.2018 - Current
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Bookseller

Barnes and Noble College
Santa Clara, CA
06.2022 - 06.2023
  • Inventoried new shipments of books and displayed them for sale.
  • Greeted customers as they entered the store, providing friendly customer service.
  • Processed payments quickly and accurately using cash registers or point-of-sale software systems.
  • Answered phones promptly and responded to customer inquiries with accurate information.
  • Prepared special orders for customers when needed.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Education

Associate of Arts - Psychology

Mission College
Santa Clara, CA
06.2022

Aliso Niguel High School
Aliso Viejo, CA
06.2017

Bachelor of Arts - Psychology

California State University - Channel Islands
Camarillo, CA

Skills

  • Cash Handling
  • Customer Service
  • Customer Transactions
  • Payment Processing
  • Customer Assistance

Additional Information

  • Heart Bandits- Volunteered with a non profit organization that helps dogs find their forever homes. Helped with taking care of the dogs, and volunteered at adoption events on Sundays for about 4 hours. Unless it was an adoption event would be a full day.

Timeline

Bookseller

Barnes and Noble College
06.2022 - 06.2023

Cashier/Returns Processor

Tj Maxx and Homegoods Dept Store
10.2018 - Current

Associate of Arts - Psychology

Mission College

Aliso Niguel High School

Bachelor of Arts - Psychology

California State University - Channel Islands

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Rochelle Austin