Rochelle Bannow
Menominee,MI
Summary
A dedicated, organized individual with an eye for detail, and great interpersonal skills. I'm very reliable and dependable. Looking to expand my knowledge, seeking new and exciting opportunities/ responsibilities. Willing to learn and develop different skills in a new work environment.
Overview
4
4
years of professional experience
Work History
Phlebotomist/ Lab Assistant
Advocate Aurora Medical Center
08.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Housekeeper
Advocate Aurora Medical Center
08.2021 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Adhered to professional house cleaning checklist.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Night Shift Supervisor
Race Trac Petroleum, Inc.
07.2020 - 07.2021
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Managed communication between associates and management, addressing key issues and needs.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Assisted customers with complaints, questions, and concerns.
- Played an integral role in meeting production targets by closely supervising staff activities throughout each stage of the process.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Education
High School Diploma -
Greendale High School
Greendale, WI06-2011
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Patient support
- Infection control
- Quality control
- Quality control guidelines
- Adaptable approach
- Health and safety
- Retail services
- Retail and wholesale sales
- Sales and retail experience
- Retail management experience
- Retail experience
- Customer service
- Critical thinking
- Problem resolution
- Payment processing
- Product knowledge
Timeline
Phlebotomist/ Lab Assistant
Advocate Aurora Medical Center
08.2022 - Current
Housekeeper
Advocate Aurora Medical Center
08.2021 - 08.2022
Night Shift Supervisor
Race Trac Petroleum, Inc.
07.2020 - 07.2021
High School Diploma -
Greendale High School
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