Rochelle Barretto

Work History

Field Archaeologist

Archaeological Services Hawaii

12.1999 - 06.2019

Used specialized techniques to safely remove cultural relics, pottery, tools and remains.
Input data gleaned from artifacts discovered during archaeological excavations into internal database for additional scientific analysis.
Assessed artifacts and noted physical properties in exact detail.
Inspected, dated and authenticated material evidence and documented information for research purposes.
Described artifacts' physical properties or attributes.
Maintained compliance with recordkeeping standards, documentation processes and chain-of-custody requirements.
Gathered and analyzed artifacts and skeletal remains to increase knowledge of ancient cultures.
Detailed daily excavation findings and discoveries in thorough research reports, presentations and published papers.
Built lasting professional relationships with fellow archaeologists through information sharing and effective communication, promoting advancements in field through collaboration and collective research.
Gathered and organized data to help understand and evaluate social processes and notable patterns.
Collected information and made judgments through observation, interviews and review of documents.
Demonstrated continuous knowledge acquisition in areas of cultural and geographical history.
Conducted archaeological digs across globe, taking care to preserve human remains, pottery, tools and jewelry for further review.
Advised government agencies, private organizations and communities regarding proposed programs, plans and policies and potential impacts on cultural institutions, organizations and communities.

Heavy Equipment Operator

Archaeological Services Hawaii

12.1999 - 06.2019

Operated range of heavy equipment on regular basis with advanced skill.
Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
Trained in diverse pieces of equipment and useful attachments to handle team needs.
Operated machining equipment safely with team of operators.
Followed safety protocols while operating machinery.
Performed excavation of inspection trenches in order to gather sub surface data near site and burials.

Assistant Guest Service Manager

Grand Wailea Resort Hotel & Spa

01.2002 - 07.2002

Greeted guests upon arrival and offered assistance.
Assisted guests with check-ins, account inquiries and any additional services needed.
Maintained consistent positive customer feedback.
Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Streamlined check-in process to decrease wait times and increase customer satisfaction.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Established and upheld high standards, promoting great customer service and assistance to guests.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Implemented successful strategies to increase customer satisfaction.
Solicited and reviewed guest feedback and promptly resolved complaints.
Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Oversaw day-to-day operations of 1000-room hotel with staff of 250 employees.
Planned and executed marketing activities to improve property brand and increase revenue.
Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Created and managed accurate occupancy forecasts and budgets.
Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Oversaw day-to-day operations and scheduling of Bell Services and Hotel Greeters with staff of 150 employees.
Oversaw day-to-day operations and scheduling of Valet and Transportation with staff of 100 employees.

Recreation Assistant Manager

Grand Wailea Resort Hotel & Spa

10.2000 - 02.2002

Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
Performed light custodial duties to provide clean and inviting facilities.
Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
Discussed safety and maintenance concerns with supervisor for remediation.
Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Maintained order among participants and spectators to enforce conduct rules conformance.
Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Developed and monitored safety policies and procedures to facilitate safety of participants.
Monitored participation in recreational activities to provide assistance to participants.
Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Ordered and maintained all recreational equipment.
Prepared reports for management regarding status and progress of recreational activities.
Trained staff members on conducting events and following safety procedures.
Developed and monitored budgets for recreational activities.
Assisted in recruitment and hiring of new recreation staff.
Provided feedback and guidance to program participants regarding progress and development.
Planned weekly and Monthly activities schedule for Recreation Attendents and facilitated smooth transitions for on-going maintence projects.

Front Desk Bell and Valet Service Agent

Grand Wailea Resort Hotel & Spa

02.2000 - 10.2000

Handled and promptly resolved customer complaints to maintain professional relationships.
Followed up on customers' inquiries to assess satisfaction with provided solutions.
Resolved caller issues quickly and thoroughly.
Informed clients of policies and procedures.
Established strong customer relationships, building recommendations and loyalty.
Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Coordinated Bell Staff to expedite guest luggage as well the guest to their room
Coordinated Valet Staff for Check in and retrieving and parking Guest Vehicle. responsible for coordinating and scheduling of group and hotel guest transportation. hotel geust
Verified and improved quality standards by analyzing customer service metrics.

Retail Sales Associate

Snorkel Bob's

12.1998 - 12.1999

Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Developed professional relationships with customers to increase loyalty, retention and rapport.
Managed cash register after end of shift to balance and record accurate transactions.
Utilized upselling techniques to promote additional products and increase sales.
Engaged in friendly conversation with customer to better uncover individual needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Recommended complementary purchases to customers, increasing revenue.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Valet

Hyatt Ka'anapali Resort

12.1997 - 12.1998

Delivered guest vehicles smoothly and met diverse needs of valet customers.
Resolved customer complaints through calm, constructive communication.
Provided punctual, polite valet services to uphold professional standards.
Maneuvered vehicles into designated areas to maximize parking capacity.
Drove varied vehicles, including luxury and sports models, safely and legally.
Built positive customer rapport for courteous, friendly and professional service.
Located and retrieved vehicles quickly to minimize customer wait times.
Answered guest's questions about property amenities and services.
Helped guests unload and load luggage.
Maintained cleanliness of work sites, parking spaces, and guest services stations.
Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
Arranged special transportation for guests and booked taxis and business-class vehicles.
Issued and collected claim tickets and processed valet parking fees.
Entered guest vehicle information and location in computerized valet parking system.
Parked and retrieved cars according to customer needs.
Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Handled cash, made accurate change and maintained balanced cash drawer.
Delivered above and beyond service to VIP guests at property.
Escorted drivers to vehicles and helped load or carry large items.
Logged and documented parked vehicle details for accurate records.
Inspected vehicles to verify condition ahead of customer returns.
Monitored and documented guest traffic flow in valet lot.
Responded to customer requests efficiently and with knowledgeable assistance.
Patrolled parking areas regularly to identify security, safety or vehicle concerns.
Determined customer needs by asking relevant questions and listening actively to responses.

Front Desk Bell and Valet Service Agent

Hyatt Ka'anapali Resort

06.1997 - 12.1997

Handled and promptly resolved customer complaints to maintain professional relationships.
Followed up on customers' inquiries to assess satisfaction with provided solutions.
Resolved caller issues quickly and thoroughly.
Informed clients of policies and procedures.
Established strong customer relationships, building recommendations and loyalty.

Hostess Swan Court

Hyatt Ka'anapali Resort

09.1996 - 06.1997

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Monitored seating area and checked restrooms regularly to keep spotless.

Banquet Server and Porter

Outrigger Kauai Beach Resort

01.1991 - 12.1996

Set up banquet tables and chairs based on event requirements.
Provided friendly, courteous service to create memorable moments for guests.
Carried out professional service, retaining polite and friendly approach at all times.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Arranged linens and table settings according to seating plan and event theme.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Worked with banquet manager to coordinate event set up and schedule.
Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Arranged food, utensils and condiments on trays to serve meals with necessary items.
Replenished condiments and other supplies at tables and service bars.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Inspected dishes and utensils for cleanliness.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Served meals to customers according to established guidelines.
Maintained clean and safe work environment.
Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
Adhered to all health and safety regulations while serving food and beverages.
Responded to guest inquiries and requests promptly and courteously.

Restaurant Busser Jacaranda

Kauai Hilton

12.1989 - 12.1991

Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
Provided respectful and courteous bussing services while operating within active dining rooms.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.

Summary

Overview

Work History

Field Archaeologist

Heavy Equipment Operator

Assistant Guest Service Manager

Recreation Assistant Manager

Front Desk Bell and Valet Service Agent

Retail Sales Associate

Valet

Front Desk Bell and Valet Service Agent

Hostess Swan Court

Banquet Server and Porter

Restaurant Busser Jacaranda

Education

Bachelor of Arts - Psychology And History

Skills

References

Timeline

Similar Profiles

Katie WalshKatie Walsh

Afton LoganAfton Logan

Elizabeth TheobaldElizabeth Theobald

Dane LoDane Lo

Destiny MordenDestiny Morden