Rochelle Bass
Louisville,KY
Summary
Accomplished professional with a proven track record at Louisville Metro Police Department, adept in complex problem-solving and active listening. Excelled in roles requiring critical thinking and detailed records management, significantly enhancing team efficiency and customer satisfaction. Skilled in Microsoft Word and report writing, demonstrating a strong ability to meet diverse challenges with outstanding results.
Knowledgeable Service Center Technician with solid background in coordinating non-emergency services and ensuring timely response. Proven ability to manage multiple calls, resolve issues, and maintain accurate records. Demonstrated capability in effective communication and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Non-Emergency Dispatcher
Louisville Metro Police Department
10.2023 - Current
- Maintained up-to-date knowledge of local geography, enabling swift identification of caller location and optimal routing of service units.
- Ensured seamless coordination with emergency teams, maintaining detailed logs of dispatched units and their locations.
- Served as a reliable source of information for the public, providing accurate updates on non-emergency service availability and response times when requested.
- Guaranteed accuracy in caller information gathering by meticulously verifying addresses, phone numbers, and other essential data points before concluding calls.
- Contributed to team success by consistently meeting or exceeding key performance indicators for call handling, dispatch time, and customer satisfaction ratings.
- Upheld strict compliance with regulatory requirements and departmental policies by consistently adhering to established protocols for call handling and dispatch procedures.
- Provided timely assistance to callers, offering guidance on non-emergency procedures and connecting them with appropriate support services.
- Supported public safety initiatives by accurately documenting incident details and sharing relevant information with appropriate agencies as needed.
- Demonstrated adaptability under pressure by managing high call volumes during peak periods while maintaining composure and professionalism.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Reduced risks and emergency response issues by observing public safety field units.
National Admissions Advisor
Perdoceo Education
02.2022 - 02.2023
- Maintained positive relationships with students, faculty, alumni, and administration.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Used data to monitor students' progress and recommend solutions for improvement.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advised students on educational, career and social opportunities.
Admissions Counselor
Wiley Education Services
10.2018 - 06.2021
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
- Supported diversity initiatives by actively recruiting underrepresented student populations through targeted outreach efforts.
- Tailored admission counseling sessions to address unique concerns and aspirations of each prospective student.
- Enhanced visibility of scholarship and financial aid options, leading to higher rate of qualified applicants.
- Increased student satisfaction with admission process by implementing more responsive and empathetic communication approach.
- Implemented CRM system for tracking interactions with prospective students, improving follow-up and engagement.
- Developed and implemented student guidance plans to foster academic success.
Intern
William S. Webb Museum Of Anthropology
01.2016 - 05.2016
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Participated in workshops and presentations related to projects to gain knowledge.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Completing tasks and projects assigned by facility director dealing with Anthropology.
- Obtained hands on experience in archeology and forensics.
- Maintained inventory of archeological and osteological collections.
- Completing catalogs, inventory forms and organization of collections for museum.
Education
Master of Science - Forensic Science - Crime Scene Investigation
Stevenson University
Stevenson, MD12.2022
Bachelor of Arts - Anthropology
University of Kentucky
Lexington, KY05.2016
Skills
- Active Listening
- Report Writing
- Complex Problem-Solving
- Microsoft Word
- Reading Comprehension
- Critical Thinking
- Document Crime Scenes
- Quality Assurance
- Detailed Records and Reporting
- Evidence Storage
- Time Management
- Collect Fingerprints
- Lab Work
- Processing Procedures
Certification
- CRIMINAL JUSTICE Information Services (Inquiry Only) - Law Information Network of Kentucky Oct. 2023
Timeline
Non-Emergency Dispatcher
Louisville Metro Police Department
10.2023 - Current
National Admissions Advisor
Perdoceo Education
02.2022 - 02.2023
Admissions Counselor
Wiley Education Services
10.2018 - 06.2021
Intern
William S. Webb Museum Of Anthropology
01.2016 - 05.2016
- CRIMINAL JUSTICE Information Services (Inquiry Only) - Law Information Network of Kentucky Oct. 2023
Master of Science - Forensic Science - Crime Scene Investigation
Stevenson University
Bachelor of Arts - Anthropology
University of Kentucky
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