Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rochelle Benally

Gallup,NM

Summary

Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Overview

16
16
years of professional experience

Work History

Front Desk Clerk

Econo Lodge Hotel
Gallup, NM
11.2024 - Current
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Collaborated with team members to ensure smooth daily operations.
  • Prepared documents related to guest accounts including invoices, reservations.
  • Scheduled wake-up calls for guests who requested them.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Provided directions to nearby restaurants or other establishments as requested by guests.
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
  • Updated computer system with current guest information.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
  • Conducted daily shift reports to review occupancy levels and revenue figures.
  • Processed payments accurately and efficiently.
  • Maintained accurate records of all guests' stays and charges.
  • Verified identification for security purposes prior to issuing room keys.
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Welcomed large volume of guests and improved overall customer service.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Verified customer credit to establish payment method for accommodations.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Input and confirmed reservations for guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Issued room keys and escort instructions to bellhops.
  • Greeted, registered and assigned rooms to hotel or motel guests.

Front Desk Night Auditor

Quality Inn Suites
Gallup, NM
07.2024 - 11.2024
  • Handled all cash transactions securely according to company policies and procedures.
  • Responded quickly to emergency situations by contacting appropriate personnel immediately.
  • Performed nightly audit functions such as verifying account balances are correct.
  • Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
  • Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
  • Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
  • Inspected guestrooms upon request for any maintenance issues needing attention.
  • Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
  • Managed wakeup calls for departing guests according to their requested times.
  • Provided concierge services such as dining reservations or transportation arrangements to guests as needed.
  • Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
  • Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
  • Informed housekeeping department when rooms were ready for cleaning after checkout.
  • Answered phone calls from guests requiring assistance or information about hotel services.
  • Ensured that all paperwork was processed properly before closing out shift.
  • Processed check-ins and check-outs of guests accurately in the hotel's computer system.
  • Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
  • Coordinated with other departments such as maintenance or housekeeping when necessary.
  • Monitored reservations to track incoming parties and special events.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Completed nightly updates to hotel rates and individual room charges.
  • Assisted hotel guests with check in and out procedures courteously.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Facilitated successful front desk operations for high-volume hotel.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Documented wake-up requests and set up automatic calls in system.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Input and confirmed reservations for guests.
  • Issued room keys and escort instructions to bellhops.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Verified customer credit to establish payment method for accommodations.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Computed bills, collected payments and made change for guests.

Administrative Assistant

Autocrafters Collision
Tempe , AZ
12.2022 - 01.2023
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed office supplies inventory and placed orders when necessary.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.

Cashier & Retail Associate

Victoria's Secret
Las Vegas, NV
11.2021 - 05.2022
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Managed household errands and other essential duties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped with purchases and signed customers up for rewards program.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Processed sales transactions to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find store items.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Operated cash register accurately and efficiently while processing payments from customers.
  • Participated in promotional activities such as setting up displays or distributing marketing materials.
  • Handled returns and exchanges according to company policy.
  • Attended team meetings to discuss sales goals, upcoming promotions.
  • Greeted customers and provided excellent customer service.
  • Organized merchandise displays to attract customers and promote sales.
  • Operated cash register to process payments from customers.
  • Adhered to safety policies while handling hazardous materials or chemicals.
  • Organized backroom storage areas for efficient access to merchandise.
  • Assisted with special projects such as reorganizing the store layout or launching new products.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Performed price checks on items requested by customers.
  • Assisted with visual merchandising tasks including window dressing and floor changes.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Engaged with customers to determine appropriate items to fit needs.
  • Conducted inventory audits to prevent stock discrepancies.
  • Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
  • Expedited newly received merchandise to sales floor.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.

Front End Supervisor

Ross Dress for Less
Las Vegas, NV
11.2020 - 06.2021
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Resolved customer complaints in a professional manner.
  • Established key performance indicators for front end personnel and monitored progress against them regularly.
  • Processed returns and exchanges according to company policies.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Maintained positive relationships with vendors to secure best pricing available for products sold at the front end.
  • Trained new employees in customer service techniques and store policies.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Processed credit card payments and counted back change and currency with accuracy rate.

Administrative Support Specialist

EMPLOYERS Insurance
Henderson, NV
03.2009 - 01.2015
  • Provided excellent customer service through verbal communication with internal customers and external vendors.
  • Assisted with special projects assigned by management team.
  • Performed general office duties such as photocopying documents, faxing information, sorting mail.
  • Monitored emails regularly and responded promptly when necessary.
  • Provided administrative support to senior management, including scheduling meetings and coordinating travel arrangements.
  • Maintained confidential records in accordance with company policies and procedures.
  • Greeted visitors in a professional manner, determined nature of visit, directed them to appropriate personnel or department.
  • Ensured compliance with all applicable laws regarding record keeping requirements.
  • Processed invoices accurately ensuring timely payment of vendors and suppliers.
  • Answered incoming calls, responded to inquiries, and redirected calls as appropriate.
  • Organized and maintained filing systems, both paper-based and electronic.
  • Resolved customer complaints in a prompt manner following established procedures.
  • Maintained confidential records related to personnel files.
  • Answered and routed telephone calls and took messages.
  • Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

Associate of Applied Science - Medical Assistant

National American University
Albuquerque, NM
05-2007

Skills

  • Financial records oversight
  • Hospitality services
  • Conflict management
  • Room booking
  • Room charges
  • File management
  • Cash handling
  • Hotel services and hospitality
  • Reservation management
  • Payment processing
  • Multi-line phone systems
  • Listening skills
  • Customer service
  • Complaint resolution
  • Microsoft office
  • Problem-solving skills
  • Recommending attractions and amenities
  • Guest relations
  • Guest reception
  • Hospitality management
  • Mail routing
  • Word processing
  • Administrative skills
  • Effective planning
  • Brand promotion
  • Time management
  • Calendar management
  • Verbal communication
  • Document scanning
  • Telephone reception
  • Scheduling appointments
  • Administrative procedures
  • File organization
  • Cash register systems
  • Payment posting
  • Customer service excellence
  • Credit and cash transactions
  • Transaction handling
  • Credit card processing
  • Office administration
  • Multitasking

Timeline

Front Desk Clerk

Econo Lodge Hotel
11.2024 - Current

Front Desk Night Auditor

Quality Inn Suites
07.2024 - 11.2024

Administrative Assistant

Autocrafters Collision
12.2022 - 01.2023

Cashier & Retail Associate

Victoria's Secret
11.2021 - 05.2022

Front End Supervisor

Ross Dress for Less
11.2020 - 06.2021

Administrative Support Specialist

EMPLOYERS Insurance
03.2009 - 01.2015

Associate of Applied Science - Medical Assistant

National American University

Similar Profiles

  • Steve Brown

    Steve BrownSteve Brown

    Security Officer at Econo Lodge HotelSecurity Officer at Econo Lodge Hotel

    View Profile
  • Rita Subba

    Rita SubbaRita Subba

    Front Desk Manager at Econo Lodge HotelFront Desk Manager at Econo Lodge Hotel

    View Profile
  • ADETUTU SHONEYE

    ADETUTU SHONEYEADETUTU SHONEYE

    Housekeeper at Econo Lodge HotelHousekeeper at Econo Lodge Hotel

    View Profile
Rochelle Benally