Rochelle Boykin
Euclid,OH
Summary
Logical Financial Counselor with extensive history of speaking with patients, physicians and insurance company representatives. Efficient professional with more than 30 years of experience obtaining pre-admission paperwork, counseling patients and developing effective payment plans for healthcare services.
Overview
33
33
years of professional experience
Work History
Financial Counselor
NEON Healthcare
02.2024 - Current
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Accounting Clerk
Case Western Reserve University, School Of Dental Medicine
06.2015 - 09.2022
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
Medical Biller
Cleveland Eye Clinic
09.2014 - 04.2015
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
Medical Biller
Cleveland Clinic
06.2014 - 09.2014
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
Medical Secretary
Cleveland Clinic
06.2013 - 02.2014
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
Financial Counselor
Consultant In Gastrenterology
09.2010 - 10.2011
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Assessed client financial situation and explored background through one-on-one interview process.
Financial Counselor
Cleveland Clinic
07.1991 - 09.2010
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
- Implemented crisis intervention strategies when necessary, connecting clients with appropriate emergency resources during times of severe financial hardship.
- Documented details regarding contact with patients, providers and other individuals in system.
- Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
Education
GED -
Tri-C-
Cleveland, OH04.1992
Skills
- Insurance Verification
- Cash Flow Management
- Patient Counseling
- Financial Counseling
- Telephone Etiquette
- Cash Handling
Timeline
Financial Counselor
NEON Healthcare
02.2024 - Current
Accounting Clerk
Case Western Reserve University, School Of Dental Medicine
06.2015 - 09.2022
Medical Biller
Cleveland Eye Clinic
09.2014 - 04.2015
Medical Biller
Cleveland Clinic
06.2014 - 09.2014
Medical Secretary
Cleveland Clinic
06.2013 - 02.2014
Financial Counselor
Consultant In Gastrenterology
09.2010 - 10.2011
Financial Counselor
Cleveland Clinic
07.1991 - 09.2010
GED -
Tri-C-
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