Rochelle Brown

• Oversee Lumbar Puncture (LP) procedures, including referrals, scheduling, documentation, and sample management.

• Work with senior faculty to enhance strategic planning and optimize program operations.

• Track LP processes and make adjustments to ensure timely execution of activities.

• Propose new ideas to enhance, expand, or improve program workflows, materials, and resources.

•Offer administrative assistance to clinical staff and assess operational requirements.

• Oversaw calendars and clinics for the Systems Chief of the Bariatric Surgery Division.

• Facilitated Committee and Quality Improvement meetings for surgery leadership.

• Assisted with interview coordination and onboarding for research fellows.

• Provided support to clinical and clerical staff and assessed operational needs.

• Managed travel arrangements for conferences, seminars, and international facilities.

•Maintained credentialing documents, including licenses, certificates, and CME credits.

• Collaborated with the accreditation team for site survey preparations.

• Handled reimbursements for travel, society dues, and conference expenses.

• Conducted research projects as assigned by management.

• Oversaw physicians’ clinical, academic, and administrative schedules.

• Collaborated with Global Services and Executive Registry for VIP and international patient appointments.

• Ensured patients submitted necessary documentation, pre-certifications, or authorizations.

• Screened, prioritized, and directed calls, taking detailed messages when needed.

• Confirmed insurance eligibility using EPIC RTE and informed patients of upcoming procedures.

• Managed surgical calendars, pre-screens, and scheduled follow-up tests and diagnostics.

• Collected co-payments, verified patient information, and addressed billing inquiries.

• Managed up to 30+ patient visits daily across 26 subspecialty physician schedules.

• Supported employee relations committee with organizing office events and meetings.

• Secured approvals for optometry services, procedures, and in-office injections.

• Handled patient registration, scheduling, and insurance verification.

• Provided assistance to the call center as needed.

•Offer exceptional support for travel and lifestyle needs, including flights, lodging, car rentals, cruises, tours, dining, and exclusive events.

• Conduct in-depth research to recommend and personalize luxury travel experiences.

• Proactively present tailored options to ensure complete satisfaction with services and products.

• Stayed current with the latest trends in premium travel and luxury offerings