Rochelle Burawa
PHOENIX,AZ
Summary
Driven professional with a proven track record at Mattox Interiors LLC, excelling in office administration and customer service. Demonstrated ability to handle sensitive information discreetly and improve customer satisfaction by resolving complex issues efficiently. Skilled in electronic recordkeeping and verbal communication, consistently achieving performance targets. Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Secretary
Mattox Interiors LLC
03.2019 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Enhanced company-wide communication by distributing important information and timely updates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Maintained accurate records of company policies, procedures, and guidelines for easy reference by staff members.
- Managed confidential documents with discretion, ensuring proper storage and handling procedures were followed.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Lead Customer Service Representative
Circle K
05.2015 - 03.2019
- Managed team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
GED -
Online GED
Arizona09.2015
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Medical Terminology
- Clinical Support
- Patient Scheduling
- Patient check-in
- Electronic Recordkeeping
- Detail-oriented approach
- Inventory Management
- Documentation and Recordkeeping
- Supply Ordering
- Invoice Processing
Timeline
Secretary
Mattox Interiors LLC
03.2019 - Current
Lead Customer Service Representative
Circle K
05.2015 - 03.2019
GED -
Online GED
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