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Rochelle Cloward
Dublin,CA
Summary
Dynamic professional with extensive experience in operational management, team leadership, and customer service excellence. Proven ability to drive store efficiency through strategic planning and effective problem-solving, consistently achieving sales targets while upholding high standards of store presentation. Expertise in retail operations and inventory management ensures optimal stock levels and accurate product placement, contributing to enhanced productivity and customer satisfaction. Recognized for adaptability, strong teamwork, and commitment to maintaining a clean and safe work environment, ready to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Deli Counter Clerk
Safeway Grocery Store
Walnut Creek, CA
01.2025 - Current
- Products according to customer requests while minimizing waste.
- Provided exceptional customer service in deli department, ensuring positive shopping experiences.
- Oversaw slicing machine operations and equipment handling, prioritizing adherence to established safety protocols.
- Developed and implemented training programs for new employees on deli operations, promoting consistent quality and efficiency within the team.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Organized and sanitized deli area, focusing on cleanliness and hygiene protocols.
- Delivered detailed training on operational procedures and product knowledge, equipping new team members to achieve improved performance outcomes.
Bakery Clerk
Albertsons Grocery Store
Boulder City, NV
01.2023 - 01.2025
- Advised customers on product selection and addressed inquiries to ensure a smooth and efficient shopping process.
- Maintained cleanliness and organization of bakery displays, ensuring product quality and presentation.
- Executed prioritization of various responsibilities during busy times, consistently achieving outstanding customer service outcomes.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Morning Stocker
99 Cents Only Stores Llc
Boulder City, NV
12.2022 - 01.2023
- Executed inventory replenishment strategies focused on maximizing stock availability while prioritizing customer satisfaction.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Led initiatives to streamline stocking processes, resulting in reduced downtime during peak hours.
- Enhanced customer satisfaction by ensuring product availability and maintaining clean, appealing store environments.
- Streamlined communication processes among team members to ensure clarity and efficiency.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Store Manager
Plato's Closet
Pleasanton, CA
07.2018 - 11.2022
- Reviewed and refined performance management practices to encourage teamwork and elevate sales effectiveness across the organization.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Conducted regular performance evaluations, providing feedback and coaching to improve team productivity.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Education
Liberal Arts & Sciences - Arts & Humanities, Social & Behavioral Sciences
Las Positas College
Livermore, CA12.2024
Diploma - General Studies
Foothill High School
Pleasanton, CA06.2018
Skills
- Proficient in service delivery
- Food preparation
- Food handling safety
- Strategic team guidance
- Steadfast professional commitment
- Committed to continuous learning
- Patience and empathy
- Dependable punctuality
- Food safety
- Cash handling proficiency
- Professional appearance
- Allergen awareness
- Clarity in communication
- Cleanliness and sanitation
- Interactive communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LANGUAGES
English
Timeline
Deli Counter Clerk
Safeway Grocery Store
01.2025 - Current
Bakery Clerk
Albertsons Grocery Store
01.2023 - 01.2025
Morning Stocker
99 Cents Only Stores Llc
12.2022 - 01.2023
Store Manager
Plato's Closet
07.2018 - 11.2022
Liberal Arts & Sciences - Arts & Humanities, Social & Behavioral Sciences
Las Positas College
Diploma - General Studies
Foothill High School