Dushine Coke
Kingston
Summary
Dedicated services representative with versatile background across diverse businesses, including Sales, Customer Service, and Finance organizations. Skilled in cultivating productive relationships with clients – addressing individual inquiries and concerns., while utilizing my leadership skills and expertise.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
Member Service Supervisor
Lascelles Employees Co-operative Credit Union
01.2023 - Current
- Verify daily cheque disbursement.
- Managed cash drawer ensuring accuracy during transactions and end-of-day reconciliation processes.
- Ensure customer service emails are processed daily.
- Trained, coached and developed new employees to ensure they had the necessary skills for their role.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Ensure all Member-related clearing accounts are nil every day.
- Ensure that all internal transfer requests are verified.
- Provide reports to the General Manager/Team Leaders for suspicious transactions or funds received near/over the threshold for Money laundering purposes.
- Be knowledgeable of Anti-Money Laundering Policies and reporting procedures and assist in obtaining additional information from customers concerning Suspicious Activity Reports (SARs), Know Your Customer (KYC), etc.
Member Service Representative & Senior Teller
Lascelles Employees Co-Operative Credit Union
01.2006 - 01.2022
- Greeted customers in a friendly and professional manner.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Ensuring customer payments are posted to the correct account on a timely manner
- Train new recruits in customer service area and teller area
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Assist in the processing of loan
- Increase income for the organization
- Identified opportunities for cross-selling additional products or services based on member needs.
- Increase customer base.
- Communicating with offsite Liaison Officers.
Sales Representative
Mr Lees International
01.2001 - 01.2006
- Visiting Supermarkets and Pharmacies in Kingston and St.Catherine, providing quality goods and services
- Supervising Merchandisers.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
Education
NCTVET Certificate -
Heart Academy- Kenilworth
01.2000
Bachelor of Science - Business Administration With Finance And Management
Excelsior Community College
09.2016 - 08.2018
High School Diploma -
Mona High School
07-1998
Certificate in Supervisory Management (Pending Collection) -
University of The West Indies – Open Campus
01.2023 - 12.2023
Associate of Science - Business Studies
Excelsior Community College
09.2012 - 08.2017
Skills
- Team Leader: Advanced
- Excellence Customer Service Representative: Expert
- Fully Trained in POCA: Expert
- Excellent Multi-taker: Advanced
- Spanish (beginner)
- Proficiency in Microsoft Word, Excel, and other program's
- Employee Training
- Member relations
- Application Review
- Due diligence
- Customer support services
References
Available upon request
Timeline
Certificate in Supervisory Management (Pending Collection) -
University of The West Indies – Open Campus
01.2023 - 12.2023
Member Service Supervisor
Lascelles Employees Co-operative Credit Union
01.2023 - Current
Bachelor of Science - Business Administration With Finance And Management
Excelsior Community College
09.2016 - 08.2018
Associate of Science - Business Studies
Excelsior Community College
09.2012 - 08.2017
Member Service Representative & Senior Teller
Lascelles Employees Co-Operative Credit Union
01.2006 - 01.2022
Sales Representative
Mr Lees International
01.2001 - 01.2006
NCTVET Certificate -
Heart Academy- Kenilworth
High School Diploma -
Mona High School
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