Rochelle Craft

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.

customer for ATT

sales

new activations

billing questions

collections

• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Created employee schedules to align coverage with forecasted demands.
• Reviewed sales and gross profit report to assess company efficiency.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Managed store organization, maintenance and purchasing functions.
• Examined merchandise to verify correct pricing and attractive displays.
• Resolved customer service issues promptly.
• Answered questions about store policies and addressed customer concerns
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Maintained clean and orderly work station.
• Assisted customers with operating fuel pumps, explaining proper fueling techniques.
• Built trustful relationships with customers to encourage return visits.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Cleaned up gas and other spills in accordance with spill procedures.
• Pumped gas for guests and took payments.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Developed empowering employee culture focused on equipping employees to independently meet customer needs.
• Maintained inventory of all saleable items.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Completed point of sale opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Analyzed and interpreted store trends to facilitate planning.
• Supervised guests at front counter, answering questions regarding products.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed inventory control, cash control and store opening and closing procedures.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.