Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rochelle Dale

La Grange,Illinois

Summary

As a Partner and Customer Success leader at SAP, I have managed a $15.5M ACV portfolio and driven strategic partnerships contributing to a €24M revenue impact. With expertise in executive advising and cross-functional collaboration, I excel in strategic planning and SAP solution enablement—enhancing partner capabilities and securing key Cloud ERP deals.

Overview

9
9
years of professional experience

Work History

Enterprise Customer Success Manager

SAP
06.2024 - Current
  • Serve as a strategic partner to senior executives, aligning enterprise goals with customer success initiatives
  • Manage four SAP Strategic Global Customers, accounting for $15.5M ACV
  • Drive business expansion through collaboration with sales teams, generating multiple high-value opportunities
  • Influence Cloud ERP negotiations, securing key deal closures and renewals

Partner Business Manager

SAP
09.2021 - 06.2024
  • Led partner relationships with five SAP Global Strategic Service Providers, managing a revenue impact of €24M
  • Developed and executed joint business strategies with partners, aligning with SAP's strategic priorities
  • Spearheaded enablement initiatives to enhance partner expertise, capabilities, and market positioning
  • Coordinated high-visibility co-marketing initiatives, including live events and digital campaigns

Customer Engagement Executive

SAP
11.2017 - 09.2021
  • Managed a portfolio of strategic procurement cloud customers, overseeing $7.5M ACV and $11B in spend
  • Led account revenue growth initiatives, driving renewals and expansion strategies
  • Collaborated cross-functionally to improve forecasting, pipeline development, and account performance

Global Deal Support

SAP
01.2016 - 01.2018
  • Acted as a primary liaison for global sales teams, supporting deal closures totaling $50M
  • Streamlined processes by working closely with legal, finance, and operations teams

Education

Bachelor of Science - Commerce

DePaul University
Chicago, Illinois

Skills

  • Executive Advising
  • Stakeholder Management
  • Strategic Planning
  • Business Operations
  • Cross-functional Collaboration
  • Program Management
  • Project Management
  • Process Improvement
  • Operational Excellence
  • Data Analysis
  • Reporting
  • SAP Product Suite
  • Solution Enablement
  • Leadership
  • Team Coordination

Affiliations

SAP Businesswomen’s Network, Chicago Chapter Co-Chair

Timeline

Enterprise Customer Success Manager

SAP
06.2024 - Current

Partner Business Manager

SAP
09.2021 - 06.2024

Customer Engagement Executive

SAP
11.2017 - 09.2021

Global Deal Support

SAP
01.2016 - 01.2018

Bachelor of Science - Commerce

DePaul University

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Rochelle Dale