Rochelle Davis
East Rutherford,NJ
Summary
Positive and diligent community manager effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering multifamily experience paired with goal-oriented and performance-minded approach.
Overview
22
22
years of professional experience
Work History
Community Manager
Greystar Management
03.2024 - Current
- Manage daily luxury community of 217 apartment homes and 2 commercial spaces, while maintaining an average occupancy of 97% , with a 5% positive new lease trade out YTD and a 74% renewal retention.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maintaining resident retention by communicating and working with every person’s circumstance fairly by providing exceptional customer service.
- Kept properties in compliance with local, state, and federal regulations.
- Oversee Capital projects to completion for ownership and property enhancement; organize apartment renovations that come up upon move out in addition to ensure renovation scope will bring maximum ROI
- Shop the market to understand the comps so that pricing is in line.
- Manage personalities by team building, and team outings.
- Fostered positive reputation management for the community by being genuine and relatable.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Community Manager
Greystar Management
11.2019 - 02.2024
- Manage daily luxury community, while maintaining an average occupancy of 98.7% , with a 10% positive new lease trade out
- During the pandemic stabilized occupancy and delinquency
- Maintaining resident retention by communicating and working with every person’s circumstance fairly
- Hosting monthly resident events at the community
- Staying within state guidelines licenses and inspections
- Oversee Capital projects to completion for ownership and property enhancement
- Shop the market to understand the comps so that pricing is in line
- Manage personalities by team building, and team outings
Property Manager
Morgan Properties
06.2017 - 11.2019
- Manage 4 communities in Monmouth County, while maintaining & exceeding budgeted occupancy.
- Ensuring resident retention, by communicating with residents and giving back by have small appreciation events at the communities
- Staying within state guidelines ie: DCA, Section 8, township inspections, boiler inspections, and CO inspections
- Oversee Capital projects to completion for property enhancement
- Lead my team by example not only by delegation by creating an environment of structure, accountability and consistency.
Assistant Manager
Morgan Properties
12.2012 - 06.2017
- Supervised the day-to-day operations of a 666 apartment community to meet performance, quality and service expectations.
- Implement new ways to drive income by increasing parking from $10 to $75 per space
- Work with government agencies regarding residents housing and financial statements
- Oversee the contractors and vendors to ensure the product meets all guidelines
- Assisting manager with updating variance reports on a monthly basis
- Have daily team 8 minute meetings to stay on track and communicate by having open dialogue between the office and service team.
Assistant Manager
Morgan Properties
04.2005 - 12.2012
- Supervised the day-to - day operations of 2 communities in Atlantic county totaling 463 apartments to meet performance, quality and service expectations.
- Conduct move-ins & move-outs
- Process security deposits, & collect rents
- Delinquency & Collections; implement new ways to drive income
- Set up meetings with vendors, & schedule site work (capitol/ operational)
- Work with government agencies regarding residents housing and financial statements
- Maintain that all processes are accurate and government documentation is complete
- Oversee the contractors and vendors to ensure the product meets all guidelines
- Updating Variance reports on a monthly basis
- Have daily team 8 minute meetings to stay on track and communicate by having open dialogue between the office and service team.
Administrative Assistant
Westminster Management
11.2002 - 04.2005
- Assistant to Regional Manager of 10 apartment communities between Monmouth & Atlantic Counties, with tasks needed
- File resident & vendor correspondence
- Process and schedule work order completion
- A/R & A/P processing and outreach market for all communities
- Lease apartment homes as needed.
Education
Kean University
Union, NJAtlantic Cape Community College
Egg Harbor Township, NJReal Estate License
Center For Real Estate
Hackensack, NJLakewood High School
Lakewood, NJ01.1998
Skills
- Computer proficient; Micro Soft Office Suite, Teams, Yardi, AIRM, OPS Technology, Real Page, Foresight, Expense Anywhere, Day Force and more
- Budget preparation, Financial Reporting
- Tenant relations; Customer service - focused
- Fair housing mandates
- Strong written and verbal communication/ negotiation skills
- Competitive analysis & Traffic analysis
- Internet Marketing
- Client Acquisitions & Strategic Partnerships
- Team Management & Training
Accomplishments
- 2023 Greystar Cove Value Awards recipient
- 2021 NJ Real Estate License Holder
- 2019 CAM – Certified Apartment Manager course provided by NAAEI
- 2017-18 Garden State Awards - Winner Curb Appeal & Property Excellence
- 2016-17 Garden State Awards – Assistant Property Manager of the year
- Professional Development Program Graduate 05/2016
Careerfocus
I am a well-qualified professional proficient with a wide variety of software applications; demonstrating the ability to provide leadership to an organization with a focus on the company goal.
Timeline
Community Manager
Greystar Management
03.2024 - Current
Community Manager
Greystar Management
11.2019 - 02.2024
Property Manager
Morgan Properties
06.2017 - 11.2019
Assistant Manager
Morgan Properties
12.2012 - 06.2017
Assistant Manager
Morgan Properties
04.2005 - 12.2012
Administrative Assistant
Westminster Management
11.2002 - 04.2005
Kean University
Atlantic Cape Community College
Real Estate License
Center For Real Estate
Lakewood High School