Rochelle Dawson
Calumet City,IL
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
40
40
years of professional experience
Work History
Receptionist
Fragomen, Del Rey, Bernsen & Loewy
01.2004 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Office Clerk
Bank Of America
09.1980 - 12.2001
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Education
High School Diploma -
Chicago Vocational High School
Chicago, IL06.1979
Skills
- Document Control
- Business Correspondence
- Travel Planning
- Multi-Line Telephone Systems
- Hospitality Service
- Meeting Scheduling
Timeline
Receptionist
Fragomen, Del Rey, Bernsen & Loewy
01.2004 - 06.2020
Office Clerk
Bank Of America
09.1980 - 12.2001
High School Diploma -
Chicago Vocational High School
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