ROCHELLE DEJEAN-CEZAIR
Lake Charles,LA
Summary
Dynamic and results-oriented professional with extensive experience at Golden Nugget Lake Charles, adept in customer service and money handling. Excelled in team management and problem-solving, significantly enhancing gaming floor operations and staff performance. Proficient in Microsoft Office, demonstrating strong multitasking abilities and a commitment to excellence in all clerical and administrative duties.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Slot Shift Manager
Golden Nugget Lake Charles Hotel & Casino
03.2023 - 08.2025
- Monitored expenses, budgets and accounts to identify discrepancies.
- Coordinated staff schedules, rotations and breaks.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Assistant Slot Shift Manager
Golden Nugget Lake Charles Hotel & Casino
01.2022 - 03.2023
- Monitored gaming floor for suspicious behavior and ensured adherence to established policies and procedures.
- Maintained accurate records of slot machine revenue and gaming activity.
- Communicated effectively with other departments within the organization regarding changes or updates related to slots operations.
- Evaluated over 20 employee performance regularly and provided feedback when necessary.
- Promoted responsible gambling initiatives through education and awareness campaigns.
Slot Attendant/Dual Rate Supervisor
Golden Nugget Lake Charles, Llc
11.2014 - 01.2023
- Verified jackpot payouts from $5,000 and above according to established standards and procedures.
- Maintained a high level of professionalism while interacting with guests in all areas of the casino floor.
- Processed paperwork associated with slot operations such as credit slips, fill slips, jackpot vouchers.
- Assisted customers in understanding game rules, regulations, and procedures related to slots play.
- Trained new employees on proper use of slot machines as well as company policies and procedures.
- Maintained strict confidentiality regarding patron information, transaction details, and other sensitive data.
Home Health Aide
Home Health Care 2000
11.2012 - 12.2014
- Provide all needs that client is incapable for providing for self
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Successfully managed multiple tasks simultaneously while providing quality service to all clients in a timely manner.
- Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Ward Clerk
Resthaven Nursing & Rehabilitation Center
10.2011 - 11.2012
- Operated office equipment including printers, scanners and photocopiers.
- Tracked medical supplies inventory levels to ensure adequate stock is available at all times.
- Assisted nursing staff during shift changes by providing support where needed.
- Answered phone calls and messages for 4-5 physicians and nurses scheduling appointments, and handling patient inquiries.
Secretary
Platinum Ent.
02.2001 - 07.2008
- Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
- Answered incoming calls promptly and professionally, routing messages as needed.
- Developed and maintained effective working relationships with clients, vendors, and staff.
- Maintained organized calendar of important meetings and events.
CNA
Guardian House
02.2000 - 06.2006
- Provide basic patient care under direction of nursing staff
- Perform duties, such as feed, bathe, dress, groom, or move patients, or change linens.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Supported needs of 10 + residents under long-term care.
Education
Completed coursework towards 1 Year of College or a Technical or Vocational School - Phlebotomy and EKG
Unitech Training Academy
Lake Charles, LA05.2000
Completed coursework towards Certificate - Certified Nursing Assistant
Sowela LA Vocational School
Lake Charles03.1997
Skills
- Team Management
- Multitasking
- Teamwork and Collaboration
- Staff Scheduling
- Problem-Solving
- Paperwork management
- Employee training
- Employee supervision
- Cash Handling
- Customer Service
Certification
- Phlebotomy, National Center for Competency Testing, 04/2012, 10/2013
- CPR, Safe and Secure Training, 02/2012, 02/2014
Timeline
Slot Shift Manager
Golden Nugget Lake Charles Hotel & Casino
03.2023 - 08.2025
Assistant Slot Shift Manager
Golden Nugget Lake Charles Hotel & Casino
01.2022 - 03.2023
Slot Attendant/Dual Rate Supervisor
Golden Nugget Lake Charles, Llc
11.2014 - 01.2023
Home Health Aide
Home Health Care 2000
11.2012 - 12.2014
Ward Clerk
Resthaven Nursing & Rehabilitation Center
10.2011 - 11.2012
Secretary
Platinum Ent.
02.2001 - 07.2008
CNA
Guardian House
02.2000 - 06.2006
Completed coursework towards 1 Year of College or a Technical or Vocational School - Phlebotomy and EKG
Unitech Training Academy
Completed coursework towards Certificate - Certified Nursing Assistant
Sowela LA Vocational School