ROCHELLE D. GRAY
Atlanta,GA
Summary
Healthcare professional prepared for a role with extensive hands-on experience in phlebotomy, patient interactions, and specimen handling. A professional with substantial experience in medical field, skilled in venipuncture and specimen collection. Known for fostering teamwork and ensuring accurate, timely results. Adaptable to changing needs and able to maintain high standards in patient care and lab procedures. Strong communication skills and attention to detail are key strengths. Known for collaborating effectively with medical teams and delivering reliable results, while remaining adaptable to changing clinical needs and staying committed to patient safety and comfort.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomy Externship
Phlebotomy Training Specialist
01.2024 - Current
- Performed a variety of blood draws, including venipuncture, heel sticks, and finger sticks
- Quality blood samples from up to 100 patients and prepped specimens for lab testing
- Properly disposed of contaminated supplies and observed adherence to rules and regulations mandated by HIPAA and OSHA
Caregiver
Senior Helpers
01.2021 - Current
- Client progress and compliance updates were prepared and submitted upon contact
- Hourly assistance was provided for geriatric living activities
- Received training on effectively communicating with and caring for patients with dementia
- Ensured thorough documentation in the EMR system and promptly informed RNs and care provider teams of any changes in condition
Sales Associate
Verizon Wireless
01.2020 - 01.2023
- Assisted an average of 30 customers daily, providing support both in person and online
- Offered technical assistance, recommended suitable plans and products based on their requirements
- Achieved exceptional customer service, resulting in a 98% satisfaction rating in feedback surveys
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA(NHCO) (NHA)
Phlebotomy Training Specialists
Atlanta, GASkills
- Venipuncture
- Patient Communication
- Specimen lab testing
- Attention to detail
- Patient management
- Blood collection techniques
- Specimen labeling procedures
- Specimen handling
- Order of draw
- Biohazard disposal
Certification
- NHCO/NHA Phlebotomy Certificate
- Basic Life Support, American Red Cross
Administrative Skills
- Critical Thinking
- Time Management
- Microsoft Word & Outlook
- Strong Interpersonal Skills
- Solution Oriented
- Account Management
Timeline
Phlebotomy Externship
Phlebotomy Training Specialist
01.2024 - Current
Caregiver
Senior Helpers
01.2021 - Current
Sales Associate
Verizon Wireless
01.2020 - 01.2023
Bachelor of Science - Psychology
Georgia State University
(NHCO) (NHA)
Phlebotomy Training Specialists
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