Rochelle Dorsey
Canton,MS
Summary
Dynamic management executive with over a decade of successes in catapulting revenues, growing market share and building highly profitable account bases for diverse organizations. Strategic in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission, policies, procedures and service standards. Dedicated to continuous delivery of top quality products and services to clients.
Overview
12
12
years of professional experience
Work History
Area Sales Manager
Dillard's Department Store
Ridgeland, MS
04.2015 - Current
- Produced detailed summaries of sales data to be reviewed by management.
- Lead a high-performance team of sales representatives to optimize performance.
- Monitored performance of sales representatives against goals set by management.
- Planned, developed and implemented sales strategies in an assigned region.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored sales team performance and provided effective training to help each reach targets.
- Led, coached and developed employees to achieve sales goals.
Sales, Profit and Operations Coach
BKC
Miami, FL
10.2012 - 01.2015
- Maintained up-to-date knowledge of industry standards and regulations related to operations.
- Tracked progress towards key objectives and communicated results to stakeholders.
- Coached employees on best practices for customer service delivery.
- Analyzed data to identify trends in customer service issues.
- Conducted performance reviews and provided feedback to staff.
- Implemented new policies, procedures, and technology as required by company objectives.
- Facilitated training sessions for team members on new processes or technologies.
- Created reports for management regarding operational performance.
- Ensured compliance with safety protocols across all areas of operations.
- Actively participated in brainstorming sessions with senior leadership team.
Education
Bachelor of Arts - Counseling
Hinds Community College
Raymond, MS05-1993
Bachelor of Arts - Business Administration And Management
Jackson State University
Jackson, MSSkills
- Sales Enablement
- Territory and account management
- Contract Review
- Market and competitive analysis
- Presentations and proposals
- Consultative and relationship selling
Languages
Spanish
Limited
Timeline
Area Sales Manager
Dillard's Department Store
04.2015 - Current
Sales, Profit and Operations Coach
BKC
10.2012 - 01.2015
Bachelor of Arts - Counseling
Hinds Community College
Bachelor of Arts - Business Administration And Management
Jackson State University