Rochelle Douglas
San Antonio,TX
Summary
Versatile healthcare professional adept at delivering personalized patient care and managing electronic health records. Engages clients and families to ensure effective communication and support, contributing to an increase in patient satisfaction. Committed to upholding health protocols and enhancing overall client experiences.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Self Employed Services
Killeen, Texas
04.2021 - Current
- Provided compassionate care to clients in personal and daily living activities.
- Communicated effectively with clients and families to address needs and concerns.
- Maintained a clean and safe environment for clients following health protocols.
Personal Shopper
Self Employed Services
San Antonio, TX
01.2021 - Current
- Curated personalized shopping experiences based on client preferences and feedback.
- Engaged with clients to understand their needs and build strong relationships.
- Delivered exceptional customer service to enhance overall shopping satisfaction.
Rehabilitation Nurse Technician
Encompass Health Rehabilitation Hospital
09.2025 - 03.2026
- Assessed patients' conditions, including vital signs, and coordinated transport to enhance care delivery.
- Addressed patient needs promptly by responding to call lights, ensuring comfort and support.
- Charted patient information in EHR to ensure comprehensive and up-to-date records.
Patient Care Technician
Department of Defense
05.2024 - 05.2025
- Conducted patient assessments and recorded vital signs.
- Facilitated safe patient transport between hospital departments.
- Supported healthcare team in delivering effective patient care.
Certified Nurse Assistant
Piedmont Hospital
12.2023 - 05.2024
- Supported nurses in delivering patient care and monitoring vital signs to ensure health and safety.
- Facilitated patient ambulation using appropriate equipment to promote mobility and independence.
- Responded promptly to call lights, addressing patient needs to enhance comfort and satisfaction.
Patient Care Coordinator
Alliance HealthCare Services
01.2018 - 06.2020
- Coordinated daily care for 25+ patients, ensuring timely and efficient service delivery.
- Increased patient satisfaction by 30%.
- Managed clinical equipment inventory and stock levels, supporting uninterrupted patient care.
Healthcare Insurance Representative
Convergys
07.2016 - 07.2018
- Increased client retention through engaging and personalized customer service.
- Resolved client policy inquiries to ensure timely issue resolution.
- Collaborated with healthcare facilities to enhance service delivery and boost client satisfaction.
Education
Associate of Arts - Social Science
Central Texas College
Killeen, TX06-2016
Skills
- Patient-centered care
- Patient care coordination
- Patient assessment
- Clinical administration management
- Infection control protocols
- Infection control protocols
- Personal care assistance
- Effective communication
- Team collaboration
- Medical terminology
- Patient assessment
Timeline
Rehabilitation Nurse Technician
Encompass Health Rehabilitation Hospital
09.2025 - 03.2026
Patient Care Technician
Department of Defense
05.2024 - 05.2025
Certified Nurse Assistant
Piedmont Hospital
12.2023 - 05.2024
Certified Nursing Assistant
Self Employed Services
04.2021 - Current
Personal Shopper
Self Employed Services
01.2021 - Current
Patient Care Coordinator
Alliance HealthCare Services
01.2018 - 06.2020
Healthcare Insurance Representative
Convergys
07.2016 - 07.2018
Associate of Arts - Social Science
Central Texas College