Rochelle Fisher

Implemented a professional technical writing CCMS, mastered DITA, and redesigned the content lifecycle at Diamond Mowers.

• Researched and implemented the first professional technical writing CCMS for enhanced documentation efficiency.
• Mastered DITA through Bluestream's XDocs and Oxygen XML, streamlining content creation processes.
• Redesigned the content lifecycle and deliverables, significantly improving documentation quality and user experience.
• Developed semi-automation of tasks, such as the migration of AutoDesk Inventor part lists to DITA XML with reusable part descriptions.
• Worked closely with engineering staff to ensure documentation was accurate, complete, concise, consistent, up-to-date, usable, and accessible.
• Arranged for publication, printing, and distribution of documents.
• Became an expert in ISO and ANSI standards for agricultural and forestry equipment.
• Owned safety decal creation, printing, and implementation.

Managed global team of technical writers and all their output for product documentation: PDFs on demand, product Help, API docs on source Python code with PyCharm and GitHub, Zendesk Knowledge Base, video tutorials, and user communication.

• Led annual team vision, breaking into goals and expectations to set and track KPIs.
• Maintained weekly and daily one-on-one meetings according to the writer's needs. Performance reviews. Hired writers and programmers.
• Managed tool procurement and became an expert in each tool we used, to be the team's first level of support and to optimize the investment.
• Led initiatives to automate documentation from Python and JSON source code to DocBook XML, importing it to our authoring tool (Paligo) through its API.
• Researched and acquired tools to enforce the controlled language and leverage AI-generated text.
• Solidified tech pubs as an ROI-rich service to users (ensuring the success of the usage of developers' work), support (updating docs for user questions and delivering reports of knowledge base usage with practical action items), R&D (providing tech expertise to write procedures with less time-consuming input), and UX (delivering change requests for better microcopy or increased security).
• Created a UI content style guide with a grammatical matrix of probability implications for R&D, to create accurate and concise on-screen text describing indicators of compromise.
• Created Word macros to convert tables, lists, and procedures to DocBook for Paligo, to make the team's work more efficient.
• Created weighted areas of ownership, and automated schedules for dynamic priorities with Google Sheets formulas.
• Created a proprietary controlled language based on vocabulary analysis and implemented it with ASD-STE-100 rules. This set the documentation for localization, cheaper and faster translation, and easier use by non-native speakers.

Led team of tech writers: project management, personnel assessment, workflows, and innovations

• SimiGon. Technical Writer. Accountable for all documentation of eTraining products.
• Aduva. Technical Writer Team Leader. Accountable for all documentation of Linux software. Adobe FrameMaker.
• VCON. Technical Writer. Accountable for HTML deliverables.