Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Mercy Awards
Languages
Timeline
Generic

Rochelle Fowlkes

Baltimore,MD

Summary

Dedicated Nursing Support Technician at Mercy Medical Center, skilled in compassionate care and healthcare documentation. Enhanced patient satisfaction through effective communication and emotional support, while ensuring compliance with HIPAA regulations. Proven ability to collaborate with interdisciplinary teams, contributing to improved patient outcomes and streamlined care processes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Nursing Support Technician

Mercy Medical Center Baltimore Md
02.2011 - Current
  • Maintained a clean and organized environment, promoting infection control measures and enhancing patient safety.
  • Eased anxieties of newly admitted patients through clear explanations on procedures ensuring understanding while creating a welcoming atmosphere within the unit.
  • Monitored vital signs and reported any abnormalities or concerns to nursing staff, contributing to early intervention and prevention of complications.
  • Increased patient satisfaction by providing compassionate and timely care to patients in various stages of recovery.
  • Provided exceptional care for patients during end-of-life stages, offering emotional support and comfort measures to ensure dignity and respect were maintained at all times.
  • Streamlined communication between nursing staff by efficiently documenting patient information in electronic medical records systems.
  • Demonstrated a strong commitment to patient confidentiality by adhering to HIPAA regulations in all interactions and documentation processes.
  • Assisted with trainings and onboarding of new nursing support technicians, sharing best practices and providing guidance as needed.
  • Educated patients on proper self-care techniques, empowering them to take an active role in their own health management upon discharge.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans, optimizing patient recovery and wellbeing.
  • Reduced the likelihood of readmissions by thoroughly educating patients on follow-up appointments and available community resources for continued support after discharge.
  • Provided emotional support to patients and families during difficult times, fostering trust and open communication among all parties involved.
  • Maintained current knowledge of latest industry trends, research, and best practices in nursing support through regular attendance at ongoing education opportunities and professional development sessions.
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained patient stability by checking vital signs and weight.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information and care activities in electronic health record.
  • Delivered high-quality care to [Type] patients in hospital facility.

Patient Service Representative

Mercy Medical Center Baltimore Md
02.2011 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.EPIC Training
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.

Education

General Studies

Sojourner Douglas College
Baltimore, MD
01-2007

General Studies

Carver Vocational Technical High School
Baltimore, MD
06-1977

Skills

  • Compassionate care
  • Healthcare documentation
  • Privacy and confidentiality
  • Healthcare ethics
  • Documentation
  • Quality improvement
  • Self-management
  • Medical records management
  • Regulatory compliance
  • Willingness to learn
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Relationship building
  • Emotional and social support
  • Task prioritization

Accomplishments

  • Supervised team of 25 Volunteers/High School and College

students preparing for education in Healthcare Careers

  • Achieved Integrity through effectively helping with Hand Hygiene and emailing documentation report staff participation on a monthly basis.
  • Used Microsoft Excel to evaluate students on Attendance and Recommendations.
  • I have shared Mercy Values and have recieveed
  • Dignity, Excellence,Justice,Service and Stewartship

Certification


  • CNA - Certified Nursing Assistant 2/11/20/11 A00001039
  • BLS/CPR 2/11/2011 3/31/27

Mercy Awards

I have been Honored with Mercy Awards on all levels of Dignity and Excellence during my 14 years at Mercy. Families and Patients are pleased with the compassion and have scanned our discharge envelops to let Mercy Administrators of My devotion to the Values and the people we serve.

Languages

English
Native or Bilingual

Timeline

Nursing Support Technician

Mercy Medical Center Baltimore Md
02.2011 - Current

Patient Service Representative

Mercy Medical Center Baltimore Md
02.2011 - Current

General Studies

Sojourner Douglas College

General Studies

Carver Vocational Technical High School

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