Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rochelle Garner-Lovick

Huntingtown,MD

Summary

US Navy Veteran bringing over 25 years of Administrative and Customer Service experience. Successfully managed strategic visions, company policy, and a variety of projects.

Excellent reputation for resolving problems and improving customer satisfaction. An enthusiastic teammate who brightens the workplace and is eager to contribute to success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in my career and look to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

IT Asset Management Specialist

AccelerED
Adelphi, MD
07.2019 - Current
  • 40 hours/week
  • Act as centralized point of inventory control for hardware assets using ServiceNow, JAMF, and Absolute
  • Work with IT Service Desk, IT Operations, and Procurement
  • Share reports for hardware assets to Finance, IT Engineering, IT Administration, and other Departments (when required)
  • Update and reconcile Database when assigned devices are swapped, retrieved, traded, and retired
  • Manage, collect, document, and maintain inventory and warranties for devices
  • Develop and implement IT Asset Management strategies, process, and work instructions
  • Assist and support any internal audits
  • Respond to requests for end users, managers, and team members regarding specific Assets, through various forms of communication
  • Create catalog purchase forms for Asset request and submit for approval
  • Maintain organization in inventory storage rooms
  • Built professional relationships and cultivated customer asset management communities.
  • Supported operational budgets aligned to year-end contractual goals.
  • Managed projects within business to meet Department metrics, cycle counts and wall-to-wall inventory requirements.
  • Evaluated transactions and reporting for adherence to applicable regulatory guidelines and data integrity.
  • Evaluated compliance of potential updates with established company frameworks and strategic plans.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Operations Associate

State Voices
Washington NW, DC
08.2016 - 01.2019
  • 40 hours/Week
  • Managing Director: Matt Brix, 505-720-3277, matt@statevoices.org, may be contacted
  • Performed key administrative and operational functions
  • Served as primary contact for central administrative processes and New Hires
  • Applied flexibility and organizational skills in changing priorities
  • Employee Benefits enrollment and management
  • Produced and delivered Offer Letters
  • Effectively communicate both orally and in writing
  • Full Cycle Recruitment and conducted Exit Interviews and offboarding
  • Scheduled interviews for Department Managers both onsite and remotely
  • Maintained Employee Files (hard copies and electronic)
  • Researched and produced standard operating procedures
  • Liaison for Internal and external customers
  • Established and maintained effective working relationships with Vendors and benefit providers
  • Managed email distribution (3) lists
  • Worked with facilities related matters
  • Administratively supported Finance Department
  • Advised in Conflict Resolution
  • Created and Distributed Invoices and employee credit card reconciliation notices
  • Contributor for logistics support for convening and other network events
  • Managed and ordered Office supply and Inventory
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Collaborated with peers and other business areas to leverage best practices.
  • Created plan to streamline onboarding and operational support for State Voices clients.
  • Collected, arranged and input information into database system.

Human Resources Assistant

Posterity Group LLC
Rockville, MD.
05.2015 - 01.2016
  • 40 Hours/Week
  • Provided administrative and operational support to Human Resources Department with day- to-day business functions, which included benefits administration, employee relations and benefits management
  • Exemplified excellent customer service while building and maintaining client relationships
  • Conducted first round interviews
  • Personnel records management, processed benefit changes for current and new employees
  • Initiated, reviewed, and conducted benefit enrollment for new employees using HRIS
  • Handled new employee background checks and Prime Source Verification
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created weekly reports
  • Developed and posted vacancy announcements
  • Assisted HR Director with research on various projects
  • Coordinated recruitment, employment offers and interview process with prospective departments
  • Advised and instrumental in Conflict Resolution
  • Supported day-to-day duties
  • Established and maintained working relationships
  • Managed HR Department Calendar
  • Created and prepared professional correspondence
  • Prepared Offer Letters and Onboarding package
  • Managed Quarterly Newsletter
  • Performed other administrative duties as needed to achieve company’s mission.
  • Organized new employee orientation schedules for new hires.
  • Posted positions through approved recruitment channels.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.

IT Office Assistant (Student Worker)

UMUC
Largo, MD.
10.2012 - 05.2015
  • 30 Hours/Week
  • Responsible for daily general administrative duties, task/project assistance relating to IT Department
  • Managed team of three with ongoing projects and work orders
  • Built and maintained positive relationships with clients and coworkers.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Supported staff on special assignments and ad hoc projects.

Customer Service Professional

H&R Block
Woodbridge, VA.
12.2011 - 04.2012
  • 40 Hours/Week
  • Provided professional customer service, by delivering outstanding client experience warm and welcoming first and lasting impression of front office
  • Created and maintained a clean and organized area for clients, while listening to customers and appropriately matching them with appropriate skilled Tax preparer
  • Administrative support and follow up to inquiries from start to resolution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Case Manager Specialist

CareAllies/Cigna
Blue Bell, PA
02.2008 - 10.2008
  • 24 Hours/Week
  • Provided benefit information to both Health Insurance members and Providers
  • Coordinated medical appointments for in office and hospital stay
  • Collaborated with Members and Providers to schedule medical procedures
  • Advised, educated, and referred members appropriately on multiline intake Que
  • Exemplified excellent customer service and problem resolution
  • Carried out day-day-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

BS - Psychology/Sociology

University of Maryland University College
Adelphi, MD

Comprehensive Training for HR Managers, Pryor Learning and Solutions -

Pryor Learning
Annapolis, MD

Certification -

Pryor Learning
Maryland
2017

Skills

  • Signature HR Qualifications
  • Absolute/ JAMF / Service Now
  • Applicant Tracking
  • Benefits Management
  • HR Best Practices
  • Skilled in communicating to produce results
  • Essentials of HR Law
  • Customer service skills
  • Team Support
  • Asset Location
  • Teamwork Skills
  • Warranty Requirements
  • Microsoft Excel

Timeline

IT Asset Management Specialist

AccelerED
07.2019 - Current

Operations Associate

State Voices
08.2016 - 01.2019

Human Resources Assistant

Posterity Group LLC
05.2015 - 01.2016

IT Office Assistant (Student Worker)

UMUC
10.2012 - 05.2015

Customer Service Professional

H&R Block
12.2011 - 04.2012

Case Manager Specialist

CareAllies/Cigna
02.2008 - 10.2008

BS - Psychology/Sociology

University of Maryland University College

Comprehensive Training for HR Managers, Pryor Learning and Solutions -

Pryor Learning

Certification -

Pryor Learning

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