Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROCHELLE GILES

Clermont,FL

Summary

Driven Certified Nursing Assistant with a proven track record of providing exceptional patient care at all place of employment, enhancing patient satisfaction through meticulous monitoring and care coordination. Skilled in HIPAA compliance and offering strong support as a reliable team player and always willing to learn something new. Achieved significant improvements in patient comfort and safety, demonstrating expertise in direct patient care and effective communication.

Overview

11
11
years of professional experience

Work History

Certified Nursing Assistant

Associated Home Care Inc.
Beverly, MA
03.2021 - 07.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Collection Customer Service Representative

Collectech
Beverly Ma
07.2016 - 04.2020
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.

Certified Nursing Assistant

Right @ Home Care
Salem Ma
01.2019 - 11.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Certified Nursing Assistant

Beverly Hospital
Beverly Ma
08.2013 - 01.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Enhanced patient care by accurately performing EKG testing and analyzing results.

Education

GED -

Bootstraps
Beverly, MA
06.2024

Phlebotomist - Phlebotomy

North Shore Vocational Education
Middleton Ma
02.2008

CNA, CHHA Certified -

American Red Cross
Peabody, MA
10.1997

Skills

  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care
  • Dementia and Alzheimer's knowledge
  • End of life care
  • Customer service

Timeline

Certified Nursing Assistant

Associated Home Care Inc.
03.2021 - 07.2024

Certified Nursing Assistant

Right @ Home Care
01.2019 - 11.2019

Collection Customer Service Representative

Collectech
07.2016 - 04.2020

Certified Nursing Assistant

Beverly Hospital
08.2013 - 01.2019

GED -

Bootstraps

Phlebotomist - Phlebotomy

North Shore Vocational Education

CNA, CHHA Certified -

American Red Cross
ROCHELLE GILES